Jeaneen Lindsay
Hanover,Maryland
Summary
Quality-driven individual with a focus on driving customer engagement and satisfaction by addressing technical concerns and presenting service opportunities. Excel in high-end merchandise environments with energy, reliability, and training. Leverage superior communication and relationship building strengths to increase and retain long-term, loyal customers. Motivated Customer Service Representative dedicated to enhancing service satisfaction and contributing to company goals. Over 30 years of experience with a proven ability to establish strong rapport with clients/customers, resulting in successful outcomes. Collaborative team player who works diligently and effectively to contribute towards the achievement of group goals.
Overview
25
25
years of professional experience
Work History
Service Representative
Verizon
03.2000 - Current
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers
- Uphold strict standards for quality and performance
- Updated accounts with recent information and processed customer payments
- Communicated information to customers about product quality, value and style
- Build customer confidence by actively listening to their concerns and giving appropriate feedback
- Assisted customers with sales transactions in a timely manner to guarantee a high level of customer service
- Tracked down sources of special products and services to meet customers' special needs
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
- Helped customers select products that best fit their personal needs
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Resolved customer inquiries by providing accurate product information and troubleshooting support.
- Increased customer retention by delivering personalized service experiences.
- Educated customers on product features, fostering informed purchase decisions.
- Collaborated with team members to address complex customer issues and streamline processes.
- Adapted to changing customer needs by updating knowledge on products and services.
- Maintained productivity and quality standards at all times.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 20 customers each day.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
- Scheduled appointment to resolve more complex issues.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Future Link
OnlineBusiness Management -
Strayer University
Temple Hills, MD03.2007
Skills
- Payment acceptance
- Calendar management
- Appointment scheduling
- System updates
- Sharp problem solver
- Automatic call distribution ACD system
- MS Office proficient
- Energetic work attitude
- Telephone inquiries specialist
- Avaya software customer management systems
- Excellent multi-tasker
- Invoice processing
- Flexible schedule
- Adaptive and team player
- Superior organization skills
- Active listening skills
- Customer service expert
- Inventory control procedures
- Proficient in MS Office
- Telecommunication skills
- Resolution-oriented
- Database maintenance
- Customer relations
- Complaint handling
- Database management
- Account management
- Technical support
- Remote assistance
- Product and service solutions
- Microsoft Excel
- Microsoft outlook
- Order fulfillment
- Business development
- Client relations
- Data collection
Phone
cell, 2029106808
Timeline
Service Representative
Verizon
03.2000 - Current
Business Management -
Strayer University
Future Link
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