Jeanelle Carmona
Lake Wylie,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Customer Service Lead
Printful
09.2020 - 02.2024
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Developed strategies for improving service quality, and increasing overall customer satisfaction ratings.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
Quality Assurance Inspector
This Side Up
01.2013 - 09.2020
- Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
- Reduced defect rates by implementing effective inspection processes and recommending corrective actions.
- Ensured compliance with industry standards by meticulously reviewing product specifications and requirements.
- Improved production efficiency with timely reporting of inspection results to relevant parties.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
Customer Care Representative
Sprint
08.2008 - 01.2013
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Managed high call volume with exceptional professionalism and efficiency.
Education
Bachelor of Science - Biology
Winthrop University
Rock Hill, SC05.2025
Associate of Science - Biology
York Technical College
Rock Hill, SC05.2018
Skills
- Customer service excellence
- Microsoft Office Suite
- Quality Control
- Service standard compliance
- Research and analysis
- Administrative duties
- Account Management
- Data Entry
- Data Collection
Timeline
Customer Service Lead
Printful
09.2020 - 02.2024
Quality Assurance Inspector
This Side Up
01.2013 - 09.2020
Customer Care Representative
Sprint
08.2008 - 01.2013
Bachelor of Science - Biology
Winthrop University
Associate of Science - Biology
York Technical College
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