JeaNelle Diggs
Baton Rouge,LA
Summary
I am a dedicated professional with history of meeting company goals utilizing consistent and organized practices. I'm skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I'm also very organized and a dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Animal Care Specialist
Cat Haven Inc.
Baton Rouge, United States
01.2022 - Current
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals safely during exams and procedures.
- Assisted senior staff with blood analyses and physical assessments.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Dog Daycare Attendant
Royal Treatment, Pet Manor & Grooming Spa
Baton Rouge, LA
08.2021 - Current
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email and text.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Front Desk Receptionist
Auspice ABA Services L3C
Baton Rouge, LA
01.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Cashier and Customer Service
Burlington Stores
Baton Rouge, LA
11.2020 - 01.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Carhop/Cashier
Sonic Drive
Baton Rouge, LA
06.2020 - 10.2020
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Memorized orders and maintained 90% accuracy in high-traffic times.
- Balanced orders on trays weighing over 10lbs and delivered them to cars.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Took over 100 daily customer orders with 90% accuracy.
- Minimized customer wait times by 5 minutes.
- Completed company training program in record time.
- Operated manual and electric appliances to peel, slice and trim food.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Documented customer orders and conveyed special requests to kitchen staff.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
Cashier
Zaxby's
Baton Rouge, LA
06.2019 - 08.2019
- I was in charge of running the counter as well as the drive thru
- When in the drive through I would bag food so I had to make sure I had all the correct food
- I also had to make drinks and make sure everything was stocked and clean in that area
- When working the counter I had to clean the lobby and bathrooms
- I had to stock the soda machine and the water machine as well as wiping mirrors and windows
- I was also in charge of making teas and bagging and/or calling out food.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted over 50 patients per day.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Baton Rouge High School
Skills
- Driving (1 year)
- Cashiering (1 year)
- Customer service
- Food Safety
- Food Service
- Time management (1 year)
- Front Desk (Less than 1 year)
- Organizational Skills
- Autism Experience
- Dog Handling (Less than 1 year)
- En - Expert
- Assessments
- Indeed Assessment: Work style: Reliability — Highly Proficient by September 2021
- Indeed Assessment : Tendency to be reliable, dependable, and act with integrity at work ; Full results: Highly Proficient
- Animal Interaction
- Critical Thinking
- Exercising and Playing
- Basic Animal Care
- Reading Comprehension
- Equipment Disinfection
- Mobile Devices
- Light Housekeeping
- Customer Satisfaction
- Reminder Calls
- Drawer management
- Customer assistance
- Customer Relations
- Written and verbal communication
- Exercising and Playing
- Basic Animal Care
- Reading Comprehension
- Equipment Disinfection
- Mobile Devices
- Light Housekeeping
- Customer Satisfaction
- Reminder Calls
- Loyalty program administration
- Sales floor sanitation
- Exchanges and refunds
- ID verification
- Till counting
- Cash register operation
- Planning and Coordination
Timeline
Animal Care Specialist
Cat Haven Inc.
01.2022 - Current
Dog Daycare Attendant
Royal Treatment, Pet Manor & Grooming Spa
08.2021 - Current
Front Desk Receptionist
Auspice ABA Services L3C
01.2021 - 08.2021
Cashier and Customer Service
Burlington Stores
11.2020 - 01.2021
Carhop/Cashier
Sonic Drive
06.2020 - 10.2020
Cashier
Zaxby's
06.2019 - 08.2019
High School Diploma -
Baton Rouge High School
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