Jeanelle O’Dell
Port Orchard,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
Gig Harbor, WA
09.2006 - 06.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Education
Central Kitsap High School
Silverdale, WA06.1979
Skills
- Payroll Management
- Policies and Procedures
- Focus and Follow-Through
- Time Management
- Employee Training
- Inventory Management
- Shift Scheduling
- Problem Anticipation and Resolution
- Verbal and Written Communication
- Policy Development and Enforcement
- Supply Ordering
- Multitasking and Organization
- Store Merchandising
- Cash Management
- Sales Tracking
- Sales Strategies
- Customer Service
- Staff Supervision
- Performance Monitoring and Evaluation
- Recruiting and Hiring
- Team Development
- Delegating Work
- Retail Merchandise Quality Standards
- Work Planning and Prioritization
- Employee Terminations
- Loss Prevention Procedures
- Bank and Safe Deposits
- Positive and Friendly
- Leading Staff Meeting
- Store Operations Oversight
- Morale Improvements
- Environmental Impact Management
- Payroll Administration and Timekeeping
- Profit and Loss
- Disciplinary Enforcement
- Desktops, Laptops and Mobile Devices
- Effective Selling Techniques
- Order Management
- POS Terminal Operations
- Profit and Loss Statements
- Layout Planning
- Employee Motivation
- Customer Relations
Certification
- Certified Job Title, Company Name - Timeframe
- Area of expertise License - Timeframe
Washington State Department of Health
Pharmacy Assistant License. VB 00067181. Active. Expiration Date 12/29/2023.
Timeline
Emerging Store Manager
Walgreens
09.2006 - 06.2022
Central Kitsap High School
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