Jeanelys Inirio Colon

I currently monitor all incoming digital customer orders, ensuring all items are selected for each customer in a timely manner, performing checks to ensure customers are receiving the best quality items. I plan strategically to make sure that the department runs smoothly, ensuring that staffing is adequate for the business. I hold my team to the company's expectations and take necessary actions when expectations are not being met for customer satisfaction.

Assist management with supervising associates in assigned area of responsibility by assigning duties to them, communicating metrics, goals, and feedback. Train associates on processes and procedures, provide direction and guidance to associates on merchandising and planning to improve store sales and metrics daily.

I provided excellent customer service by greeting customers with a positive attitude, answering questions, and helping with their needs, l ensured customer satisfaction. I maintained a clean Frontend area, including cash registers and self-checkout lanes. I led team huddles, ensured all monies were checked in at the end of business day, completed all Frontend processes such as lottery, long/short, and money services.

I shopped digital customers' orders with integrity ensuring all items are selected for each customer in a timely manner, performing checks to ensure customers are receiving the best quality items, dispensing orders to customers in a timely manner.