Jeanelys Pena

As a paraeducator working with students in Exceptional Student Education (ESE), my role is centered around providing dedicated, individualized support to students with various learning needs. I collaborate closely with certified teachers to implement tailored instructional strategies, ensuring each student's academic and emotional needs are met. I assist in creating an inclusive learning environment by providing hands-on support in both classroom settings and one-on-one activities. I also help students develop critical skills for independent learning, social interaction, and emotional regulation, fostering a supportive and encouraging atmosphere. My work requires patience, empathy, and flexibility, as I adapt to the diverse needs of each student, aiming to empower them to reach their full potential.

As a retail associate at Forever 21, I gained valuable experience in customer service, sales, and team collaboration. My responsibilities included assisting customers with product selection, providing style recommendations, and ensuring a positive shopping experience. I maintained store visual standards by organizing merchandise, restocking items, and ensuring the store was clean and well-presented. I also handled cashier duties, processed transactions, and managed returns and exchanges, always ensuring accuracy and efficiency. Additionally, I worked closely with team members to meet sales goals and support store promotions, while also assisting with inventory management. Throughout my time at Forever 21, I developed strong communication, problem-solving, and multitasking skills, all while fostering a welcoming and enjoyable atmosphere for customers.

As a Guest Service Advocate at Target, I focused on delivering exceptional customer service and ensuring a positive shopping experience for every guest. I greeted customers, answered inquiries, and provided assistance with product location, promotions, and store policies. I was responsible for managing the checkout process, efficiently handling transactions, returns, and exchanges, while ensuring accuracy and speed. Additionally, I worked to resolve any guest concerns or issues, always striving to turn challenging situations into positive outcomes. I maintained a clean and organized service area, and collaborated with team members to achieve store goals and improve customer satisfaction. My role helped me develop strong communication, problem-solving, and multitasking skills, while reinforcing my commitment to creating a welcoming, friendly atmosphere for all guests.

• As a barista at Dunkin', I honed my skills in customer service, time management, and teamwork while providing guests with a fast, friendly, and high-quality experience. My responsibilities included preparing coffee and espresso drinks, as well as other menu items, with accuracy and attention to detail. I also ensured that the store was clean, organized, and fully stocked, contributing to a smooth and efficient operation. I worked closely with my team to manage high-volume periods, ensuring each customer received their order promptly and with a positive attitude. Additionally, I handled cash and card transactions, processed orders through the register, and managed customer requests and concerns with professionalism. My role as a barista at Dunkin' allowed me to build strong communication skills, adapt to a fast-paced environment, and consistently deliver excellent service.

As a barista at Target Starbucks, I provided high-quality coffee and beverage service to guests while maintaining a friendly and efficient environment. My role involved preparing a variety of coffee drinks, including specialty beverages, and ensuring each order was made to the customer's specifications. I was responsible for maintaining cleanliness and organization in the café area, restocking supplies, and ensuring a smooth flow of operations during busy times. In addition to crafting beverages, I greeted customers, took orders, and processed transactions through the register. I also handled customer inquiries, resolved concerns, and ensured a positive experience for each guest. Working as part of a team, I helped meet daily sales targets, uphold Starbucks' high standards of service, and contribute to creating a welcoming atmosphere for all customers. This experience sharpened my skills in multitasking, customer service, and working efficiently in a fast-paced environment.