Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Work Availability
Quote
Timeline
Hi, I’m

Jeanene Adkins

Data System Specialist
Oklahoma City,OK
Jeanene Adkins

Summary

Proficient Card System Specialist offering over eight years of experience in card center operations, network maintenance, and technical support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance.

Detail-oriented team player with strong organizational skills. Proven to handle multiple projects simultaneously with a positive degree of accuracy.

Passionate about seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Lack in education but have years of experience. Any employer will see a driven, reliable, and work hard to manage multiple priorities and responsibilities to meet team projects and goals.

Overview

16
years of professional experience

Work History

Tinker Federal Credit Union
Oklahoma City, OK

Card System Specialist
09.2021 - Current

Job overview

  • Documented support procedures, processes, and solutions in centralized systems, enabling user self-service.
  • Trained employees using CardWizard, CardWiz, FIS, PSCU, and Payments One system, overseeing the onboarding process and verifying trainee competence.
  • Diagnosed and executed resolutions for network and server issues.
  • I investigated and corrected problems with ATMs, ITM, and other related devices.
  • Collected data on process control statistics to discover potential improvements to process better system capabilities.
  • Designed compliance measures to maintain adherence to regulatory guidelines, such as destroying and tracking plastics.
  • Modeled system usage patterns to determine training protocols and educational material guidelines.
  • Reviewed operations report to detect nonconforming outcomes in task completion, designing system updates to reach compliance.
  • Monitored ATM and CardWizard network hardware operations to evaluate proper configuration.
  • Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.
  • Communicated monthly and quarterly system performance to senior leadership, recommending appropriate corrective measures.
  • Updated and maintained reports in accordance with CUNA standards.
  • Managed over 150 calls per day while maintaining low call metrics.

Tinker Federal Credit Union
Oklahoma City, OK

Card System Analyst
05.2018 - 09.2021

Job overview

  • Resolved customer issues through thorough dispute investigation.
  • Implement resolutions developed for customer service training processes.
  • Diagnosed and executed resolution for network and server issues.
  • Processed credit card limit and status changes
  • Collected data on process control statistics to discover potential improvements to process capabilities.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Retained knowledge navigating through vendor data systems.

Tinker Federal Credit Union
Oklahoma City, OK

Card Center Servicer
10.2014 - 05.2018

Job overview

  • Improved office operations by automating client correspondence, record tracking, and data communications.
  • Monitored front areas so that questions could be promptly addressed.
  • Read, analyzed, and interpreted procedures and regulations while drafting general correspondence to facilitate system processing.
  • Retained knowledge in lending and promotional services.
  • Assisted members and branches with ongoing system interference.
  • Processing payments, returns, debit, and credit adjustments.
  • Balanced daily reports for cash advance systems.
  • Audited all new plastics created by Card Center department and branches.

Tinker Federal Credit Union
Oklahoma City, OK

Call Center Representative
05.2011 - 10.2014

Job overview

  • Cross-sold bank services and products to uplift customer investments.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Educated and engaged customers with new bank products and services.
  • Trained staff on operating procedures and company services.
  • Resolved customer issues through thorough dispute investigation.
  • Implemented and developed customer service training processes.
  • Verified customer identification and documentation for compliant transactions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies, and services.
  • Met customer call guidelines for service levels and handled time and productivity.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promptly responded to inquiries and requests from prospective customers.
  • Handled complaints with prompt, courteous service to uphold the professional reputation.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high customer service standards.
  • Cross-trained and provided backup support for organizational leadership.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Managed a high call volume while maintaining required call metrics.

Bank Of Oklahoma
Oklahoma City, OK

Item Processing Encoder
05.2007 - 05.2008

Job overview

  • Handled abundant batches of payment implemented by all BOK branch locations, by encoding correct data on the deposit and checks.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Inputted data for Oklahoma Tax Commission.

Education

Doherty High School
Colorado Springs, CO

High School Diploma
05.1992

University Overview

Southern Nazarene University
Bethany

Some College (No Degree) from Business

University Overview

Skills

  • Continued training in System Administration
  • Process Data Analysis
  • Training employees
  • Maintaining Vendor Relations
  • Critical Thinking
  • Business Process Design
  • Service Level Agreements and Warranty Requirements
  • Systems Analysis and Knowledge Base
  • Data Entry, Organizational Systems, and Technical Support
  • Knowledgeable in Word, Excel, and other peripheral systems
  • Excellent with keeping up communications with client support
  • Credit card systems
  • Access card system oversight

Accomplishments

Accomplishments
  • I used Microsoft Excel to develop reconciliation reports for the ATM and ITM systems.
  • Resolved product issues (debit and credit cards) through consumer testing.
  • Achieved high monthly scores by completing the BVS Performance Solutions training.
  • Documented and resolved system issues that led to the potential loss of pertinent data for the card center.
  • Collaborated with several departments and vendors in developing the credit card instant issue process.

Additional Information

Additional Information

References

  • Wayne Wright (405) 733-7642 Uncle/Retired USAF Lt. Colonel
  • Anita Hixon (405) 408-8808 Friend/Legal Analyst at Devon Oil
  • Trina Robinson (405) 677-1377 Friend/Transtel Accountant
  • Gary Foster (405) 210-0635 Friend/Senior Aviation Analyst III at FAA
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Card System Specialist
Tinker Federal Credit Union
09.2021 - Current
Card System Analyst
Tinker Federal Credit Union
05.2018 - 09.2021
Card Center Servicer
Tinker Federal Credit Union
10.2014 - 05.2018
Call Center Representative
Tinker Federal Credit Union
05.2011 - 10.2014
Item Processing Encoder
Bank Of Oklahoma
05.2007 - 05.2008
Doherty High School
High School Diploma
Southern Nazarene University
Some College (No Degree) from Business
Jeanene AdkinsData System Specialist