Jeanene Rodgers
Hartland,MI
Summary
Dynamic professional with a proven track record at O'malley's Irish Pub, enhancing customer satisfaction and exceeding sales goals through exceptional service and innovative promotions. Skilled in cash register operation and adept at fostering teamwork, I excel in high-stress environments, consistently delivering outstanding customer experiences and driving loyalty.
Overview
20
20
years of professional experience
Work History
Sales Associate
Hickory Ridge Market
07.2021 - 07.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Bartender
Baker's of Milford Restaurant
05.2011 - 03.2020
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bar Manager
O'malley's Irish Pub
04.2003 - 04.2011
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Education
No Degree -
Baker College
1020 S. Washington St., Owosso, MI 48867High School Diploma -
Brighton High School
7878 Brighton Rd., Brighton, MI 4811605-2002
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Outgoing Personality
- Cash Register Operation
- Stocking and Receiving
- Store Opening and Closing
- Merchandising knowledge
Timeline
Sales Associate
Hickory Ridge Market
07.2021 - 07.2023
Bartender
Baker's of Milford Restaurant
05.2011 - 03.2020
Bar Manager
O'malley's Irish Pub
04.2003 - 04.2011
No Degree -
Baker College
High School Diploma -
Brighton High School
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