Hi, I’m
Jeanene Stephens
Tomball,TX
Innovation distinguishes between a leader and a follower.
Steve Jobs
Summary
Organized and efficient MCA supporting corporate level officers with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
years of professional experience
Work History
Keller Williams Realty - 3 Locations
Market Center Administrator
10.2012 - Current
Job overview
- Improved office operations by automating client correspondence, record tracking and data communications.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created reports and presentation
- Coordinated office events, seminars and meetings for staff and clients.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Completed bi-weekly payroll for 15 employees.
- Mitigated impacts on financial accounting and business operations by working proactively to identify and resolve strategic concerns.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
- Identified opportunities to streamline processes and improve office operations and efficiency
- Implemented project management techniques to overcome obstacles and increase team productivity
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software
- Identified accounting errors when cross-referencing documents and database information
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy
- Handled day-to-day accounting processes to drive financial accuracy
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses
- Analyzed financial data to assist in budget creation and forecasting
Multiple Franchise Owner
Business Owner
01.2002 - 05.2012
Job overview
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
- Trained and motivated employees to perform daily business functions
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Performed statistical analyses to gather data for operational and forecast team needs
- Put together realistic budgets based upon costs and fees for successfully operating business
Washington Mutual
Auditor
01.2000 - 01.2002
Job overview
- Evaluated company's policies to determine how well standards adhered to best practices.
- Reported audit findings, covering compliance issues related to International Financial Reporting Standards (IFRS) and corporate regulations.
- Planned annual audits, evaluating controls across national and international offices.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Investigated discrepancies discovered during auditing process.
- Handled all major risks in collaboration with management.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Recommended new methods to improve internal controls and operating efficiency.
- Explained risk and compliance concepts to managers and executives.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks
Skills
- Financial Approvals
- Operational Efficiency
- Accounts Payable and Accounts Receivable
- Microsoft Office
- Setting Budgets
- Business Operations
- Workflow Processes
- Operational Improvements
- Hiring and Terminations
- Train Staff
- Business Needs Identification
- Bank Reconciliation
- Financial and Operational Reporting
- Set Goals
- Special Projects
- Control of Expenses
- Orientation and Training
- Expense Reports
- Planning and Prioritization
- Operational Standard Development
- Department Leadership
Accomplishments
- Supervised and lead a team of 13 staff members.
- Reduced expenses by 50% through weekly budget analysis and working with each department to analyze every expense.
- Initiated and implemented compliance standards within the leadership team.
- Initiated an implemented team growth strategies through goal setting, accountability and growth opportunities across all departments.
- Coach and consult top real estate associates to improve business growth, expense management and leadership building.
- Proud mother of 8 amazing humans that are making the world a better place everyday.
- Spent multiple summers assisting with youth development camps.
- Traveled to Guatemala to build schools and foster homes for abandoned children.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Market Center Administrator
Keller Williams Realty - 3 Locations
10.2012 - Current
Business Owner
Multiple Franchise Owner
01.2002 - 05.2012
Auditor
Washington Mutual
01.2000 - 01.2002
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