Jeanenne Simon
Margate
Summary
Diligent Assistant Director with solid background in executive leadership and administration. Successfully implemented strategic initiatives, enhancing operational efficiency and team productivity. Demonstrated expertise in project management and team collaboration.
Overview
23
23
years of professional experience
Work History
Assistant Executive Director
Seaview Harbor Marina
09.2021 - Current
- Developed operational strategies to enhance marina efficiency and customer satisfaction.
- Oversaw compliance with safety regulations, ensuring a secure environment for staff and customers.
- Coordinated events and activities, increasing community engagement.
- Mentored junior staff, fostering professional growth and enhancing team performance standards.
- Supported and assisted executive director in management of facility budgets and business practices.
- Amended policies in accordance with Governing Documents and By-Laws, ensuring compliance across all aspects of the organization''s operations.
- Supported board members with timely updates and comprehensive reports, resulting in more informed decision making.
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
- Negotiated contracts with vendors, achieving cost savings without compromising quality or service delivery.
- Managed budgets and financial reporting to maintain fiscal responsibility and transparency.
- Enhanced organizational efficiency by streamlining processes and implementing innovative solutions.
- Implemented new technologies that streamlined operations.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Professional Server and Bartender
Gallagher’s Steak House
11.2015 - 01.2021
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Trained and mentored new staff on menu items and service standards for consistency.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Implemented upselling techniques that contributed to increased revenue per table served.
- Resolved guest complaints swiftly, maintaining positive relationships and loyalty to establishment.
- Built relationships with regular customers, fostering a welcoming atmosphere that encouraged repeat visits.
- Supported special events and private parties by setting up tables, serving guests, and cleaning up afterward.
- Participated in regular staff meetings to discuss operational improvements and enhance team performance.
Treatment Coordinator, Manager
Dentists of Newtown
01.2003 - 11.2015
- Coordinated patient treatment plans, ensuring alignment with clinical protocols and patient needs.
- Managed scheduling and follow-up appointments to enhance patient compliance and satisfaction.
- Streamlined communication between healthcare providers and patients, improving information flow and service delivery.
- Trained new staff on administrative procedures and software systems to maintain operational efficiency.
- Implemented electronic health record updates, enhancing data accuracy and accessibility for treatment coordination.
- Developed patient education materials to improve understanding of treatment options and procedures.
- Monitored treatment progress, facilitating timely adjustments based on patient feedback and clinical evaluations.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
Education
B.A. - Communications
Penn State University
University Park, PA01.2003
Skills
- Budget development
- Human resources management
- Relationship building
- Community engagement
- Staff management
- Compliance and regulations
- Public speaking
- Vendor relations
- Board relations
- Customer service
- Time management
- Multitasking
- Verbal and written communication
- Professional and courteous
- Scheduling and coordinating
Timeline
Assistant Executive Director
Seaview Harbor Marina
09.2021 - Current
Professional Server and Bartender
Gallagher’s Steak House
11.2015 - 01.2021
Treatment Coordinator, Manager
Dentists of Newtown
01.2003 - 11.2015
B.A. - Communications
Penn State University