Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Websites
Timeline
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Jean-Eric Pierre-Louis

Pompano Beach,FL

Summary

Marine Corps Veteran with various certifications including A+, Network+, and Security+. I am skilled in React, Javascript, Php programmingand have developed multiple websites including Pierreresume.com.

Overview

18
18
years of professional experience
1
1
Certification

Work History

IT Help Desk Technician

Banyan Treatment Center
Pompano Beach, FL
10.2023 - Current
  • Installed and configured new hardware, software and peripheral devices.
  • Provided technical support to internal customers in a timely manner.
  • Assisted users with troubleshooting computer issues via remote desktop sessions.
  • Created user accounts and managed access privileges on networked systems.
  • Maintained various databases of customer information and service requests.
  • Documented all help desk activities including customer inquiries, resolutions, system configurations.
  • Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
  • Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
  • Monitored server performance metrics to ensure optimal operation of IT services.
  • Provided assistance with mobile device setup and configuration.
  • Managed inventory of IT equipment such as laptops, printers, routers.
  • Assisted customers with various types of technical issues via email, live chat and telephone.

Software Developer

Pierre&RadyLLC
Pompano Beach, FL
08.2019 - Current
  • Creating and implementing various scripts using JS, php, xml, JSON.
  • Using Excel to format, troubleshoot, and modify data. Compare those values with various applications from our customers [FedEX - Shipping Manager; USPS - shippsi/Stamps.com api]
  • Modified existing software systems to enhance performance and add new features.
  • Implemented and tested enhancement feature requests to improve product functionality and extend performance.
  • Informed project manager of milestone updates and provided detailed project reports.

System Support Specialist

Amano McGann
Pompano Beach, FL
08.2022 - 03.2023
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
  • Maintained Application and SQL Servers for multiple sites.
  • Installed Amano McGann software on various parking devices, servers across the United States.
  • Contacted manufacturers or vendors to resolve major hardware and software issues.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Conferred with staff, users and management to establish requirements for new systems or modifications.

NOC Technician - Contract

LexisNexis Risk Solutions
Boca Raton, FL
10.2021 - 01.2022
  • Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
  • Established and maintained network systems using networking principles.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Maintained software implementations to meet regulatory and organizational guidelines.

Outside Machinist

Auxiliary Systems Inc.
Norfolk, VA
07.2018 - 08.2019
  • Increased productivity of our crew by 60%.
  • Installed and repaired foundations for operating machinery and principal structures and components.
  • Repaired and built over 750k$ worth of equipment for the US Navy.
  • Personally awarded raises by the owner for expertise and willingness to work hard.
  • One the only Hydraulic Pump Specialists sent to Maintenance Training in Texas.
  • Earned reputation for good attendance and hard work.

Assistant Grocery Manager

Farm Fresh Supermarkets
Norfolk, VA
12.2015 - 07.2018
  • Assistant Grocery Manager for two stores at the same time; Ghent and Military Highway Stores. Valued employee with store keys to both sites.
  • Expertly filled roles such as cashier, stock crew, bookkeeper, sales & service desk, customer service representative (CSR) and closing store manager.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Maintained comprehensive OSHA compliance with workplace and food safety standards to protect staff and customers.

Roofing Assistant

East Coast Cedar
Virginia Beach, VA
02.2013 - 01.2015
  • Performed skilled and semi-skilled repairs to existing roofs, including shingle replacement.
  • Completed residential and commercial roofing work on time and within expected project parameters, increasing repeat business opportunities.
  • Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.

Combat Engineer - Reserves

United States Marine Corps
Lynchburg, VA
02.2006 - 02.2012
  • 1371 - Combat Engineer
  • Fire-team Leader, Squad Leader (OIF-19)
  • Trained and instructed subordinates and supported units on engineer training.
  • Installed and recovered anti-handing devices on anti-tank mines and electrical and non-electrical demolition charges.
  • Completed dozens of patrols of assigned areas within operations areas during Operation Iraqi Freedom.
  • Instructed personnel on ways to reduce environmental hazards and proper use of PPE.

Education

Cybersecurity Penetration Tester - Cyber Operations And Warfare

Divergence Academy
TX (Online)
10.2021

Full Stack - Web Development

Nucamp Coding Bootcamp
Online
04.2020

Network Security Professional - Information Technology

New Horizons Career Center
Fort Lauderdale, FL

High School Diploma -

Green Run High School
Virginia Beach

Skills

  • Extensive Customer Service experience (10 years)
  • Certified Comptia CIOS and CSIS
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Can communicate hardware/software problems with outside support personnel, ie: vendors and technical support representatives
  • Able to identify and protect against security vulnerabilities for devices and their network connections
  • Set up and support basic home and small office networks (SOHO)
  • Can write in various scripting formats including React, PHP
  • Troubleshoot and support end-user access to applications and data
  • Marine Corps Leadership and Team-Work Skills

Certification

  • CompTia Secure Infrastructure Specialist (CSIS) - A+, Security+, Network+ 2021
  • Microsoft Azure Fundamentals 900 2021
  • CompTia IT Operations Specialist (CIOS) 2021
  • Full-Stack Web Developer - React/React Native, Bootstrap, JavaScript, CSS/HTML

Affiliations

  • New Horizons - Network Security Professional Course 2021
  • Certificate of Completion - Nucamp Coding Bootcamp
  • Dean's List - Liberty University 2003
  • Certificate of Commendation - CiRCOM - USMC

Timeline

IT Help Desk Technician

Banyan Treatment Center
10.2023 - Current

System Support Specialist

Amano McGann
08.2022 - 03.2023

NOC Technician - Contract

LexisNexis Risk Solutions
10.2021 - 01.2022

Software Developer

Pierre&RadyLLC
08.2019 - Current

Outside Machinist

Auxiliary Systems Inc.
07.2018 - 08.2019

Assistant Grocery Manager

Farm Fresh Supermarkets
12.2015 - 07.2018

Roofing Assistant

East Coast Cedar
02.2013 - 01.2015

Combat Engineer - Reserves

United States Marine Corps
02.2006 - 02.2012

Cybersecurity Penetration Tester - Cyber Operations And Warfare

Divergence Academy

Full Stack - Web Development

Nucamp Coding Bootcamp

Network Security Professional - Information Technology

New Horizons Career Center

High School Diploma -

Green Run High School

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