Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jean Erick Donaldson Louis

New London,WI

Summary

Experienced and customer-focused professional with a proven track record of delivering exceptional service and support. Skilled in effectively addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Proficient in utilizing communication and problem-solving abilities to handle a wide range of customer interactions. Strong team player with a dedication to upholding company values and contributing to a positive customer experience. Seeking to leverage my expertise to provide outstanding service and contribute to the success of a dynamic customer-focused organization. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Chariots Of Fire Transportation Services
05.2023 - 02.2024
  • Handle inbound call from health plan members and and representatives, regarding transportation services offered through our health plan.
  • Follows all HIPAA and compliance protocols to ensure the protection off all members protected health information (PHI).
  • Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
  • Escalates transportation and customer service concerns to contact center leadership team.

Customer Support Specialist

True Green
04.2022 - 01.2023
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Customer Service Representative

Walmart
03.2020 - 02.2022
  • Met customer call guidelines for service levels, handle time and productivity.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.

Education

Associate of Arts -

Business Skills Institute

High School Diploma -

Broward College
Fort Lauderdale, FL
2020

Skills

  • Computer Proficiency
  • Appointment Scheduling
  • Problem Resolution
  • Customer Education
  • Account updating
  • Medical terminology knowledge
  • Calm Under Pressure
  • Account Management
  • Remote Office Availability
  • Technical Support
  • Lead Generation
  • Data Collection
  • Problem-solving abilities
  • Call center experience

Timeline

Customer Service Representative

Chariots Of Fire Transportation Services
05.2023 - 02.2024

Customer Support Specialist

True Green
04.2022 - 01.2023

Customer Service Representative

Walmart
03.2020 - 02.2022

Associate of Arts -

Business Skills Institute

High School Diploma -

Broward College
Jean Erick Donaldson Louis