JEANE SOUZA DE PAULA

Selling products online. Part time like Amazon Delivery and Uber Drive.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Developed and delivered engaging sales presentations to convey product benefits.
• Organized sales paperwork, presented proposals and finalized contracts.
• Attended advanced training sessions and conferences to increase product knowledge and productivity.
• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
• Cold-called leads and closed large number of new sales over several months.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
• Expanded customer base and boosted profit within product line.
• Exceeded goals for new accounts in single sales cycle.
• Implemented brand marketing and sales campaigns.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
• Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
• Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
• Documented customer interactions using SalesForce to capture data in processing system.
• Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
• Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
• Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
• Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
• Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
• Experience in promoting the company's products in the territory of the south zone of Rio de Janeiro and the Serrana region (Petrópolis, Teresópolis and Nova Friburgo), through medical visits to ophthalmologists, face-to-face events, participation in congresses, and engagement of client-doctors in the Portal Multichannel Relationship; Keep the visitation panel updated, maintaining an appropriate frequency and sequence of presence with customers; Acting in PDVs (points of sale), monitoring the presence of worked products; Elaboration of reports related to the activity, meeting established deadlines; influential conduct with Medical Residents and maintenance of a close relationship between them and the company; Responsible for sales negotiations of pre and postoperative kits in the sector.

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Commercial Team Management; develop and align strategic planning, team training; customer service; evaluate and plan sales and performance strategies; structure, organize and distribute the sales team; ensure compliance with established sales objectives and targets; evaluate the product mix (Accessories and Insurance); Establish meeting routines; Analyze team performance; financial services; evaluate all requests that are released, pipeline.

Service at Regional Citibank RJ and Consulting in Individual, Corporate and Private Pension products. Define the strategy and resources needed to achieve the goal, coordinate and develop commercial campaigns for the retail and corporate segments, high-income pension plans and life insurance. New business prospecting, strategic alignment, quality maintenance and consistent verification with a focus on generating results. Training, relationship with high-income Gold and Corporate clients.