Summary
Overview
Work History
Education
Skills
Languages
Education
Timeline
Generic

JEANETH RODRIGUEZ

Miami,FL

Summary

A position as a customer service representative. Ability Summary Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.

Results-driven professional seeking position as Customer Service Representative. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from a broad array of backgrounds and cultures.


Overview

41
41
years of professional experience

Work History

Customer Care Representative

RemX by Employbridge
12.2024 - 02.2025
  • Temporary position where I delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Educated customers with approval amounts from several health companies that provided service and explained support policies and procedures.
  • Placed orders for members from the different health companies that we served.

Survey Interviewer

Census
10.2023 - 01.2024
  • Explained survey objectives and procedures to interviewees.
  • Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
  • Utilized time management skills effectively to conduct multiple interviews daily while maintaining a high level of quality in each interaction.

  • Followed scripted questionnaires verbatim to collect research data.
  • Conducted phone and video interviews to assess candidates based in remote locations.

Customer Care Representative

Sykes
02.2021 - 05.2022
  • Managed over 50 customer calls per day and educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Sykes is a major company that does services for several companies:
  • In the beginning, I work for Intuit Services temporarily, then later I worked in general customer care for Card Services for Northland Technologies/Wire card services
  • I got paid by Alpine Industries.

Numerator

Census
04.2020 - 10.2020
  • Chosen as an numerator to perform Census for year 2020
  • Outbound 60 to 80 calls daily interviewing people by using general questionnaire required to be filled by each person contacted.
  • Assisted people in filling out surveys with complete and accurate information.
  • Double-checked information on survey forms.
  • Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.

Driver

Uber/Driver
04.2018 - 06.2019
  • Drove for Uber and Driver occasionally.
  • Drove over 10 customers on a daily average
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Delivered goods and products to customers on time and in excellent condition.
  • Drove and delivered 25 feet high trucks from Miami to nearby cities in Florida.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Senior Staff Assistant

Care Taker
02.2017 - 12.2017
  • Provided companionship to a senior lady
  • Performed lighthouse cleaning and drove her wherever there was a need to go on a daily basis
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Customer Service Representative

PRC/ Alorica
09.2004 - 05.2007
  • Provided full customer care services for Direct TV.
  • Answered constant flow of customer calls with minimal wait time and handled over 85 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and canceling services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up or installation offered
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
  • Assessed caller accounts to determine benefits, identify service needs. and resolve issues.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Secretary/Telemarket

American Steamaster Inc
04.1984 - 12.1999
  • Family business operation with 24-hour emergency water extraction service combine with carpet cleaning service as well
  • Scheduled appointments and conducted follow-up call to clients. I answered phone calls 24/7
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Completed accurate daily report documents, memos, and invoices.
  • Reviewed and balanced daily bank deposits and deposit reports.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Telemarketing to bring more clientele.

LEASING AGENT

ATRIUMS OF KENDALL
04.1997 - 05.1997
  • 'Managed over 10 future tenants per day and answer calls as they come.
  • Toured property with prospective tenants and provided information in regards to its apartment features.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference, and credit checks as part of the screening process of prospective tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

Staff Administrator Assistant

DIV OF HOTELS & REST
09.1996 - 01.1997
  • Answered multi-line phone system, routing calls, delivered messages to staff, and greeted visitors.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed filing system, entered data, and completed other clerical tasks.
  • Managed paper and manually filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Organized on a daily basis inspection and violations reports performance by each inspector.

Education

Associate of Arts - Counseling Psychology

Miami Dade College
Miami, FL

Skills

  • Inbound Customer Service
  • Standard Operating Procedures Understanding
  • Active Listening
  • Accuracy Verification
  • Critical Thinking
  • Microsoft Outlook
  • Microsoft Excel
  • Information Confidentiality
  • Tact and Sensitivity
  • Maintenance Reports
  • Providing Feedback
  • Communication
  • Troubleshooting
  • Accounts Payable and Accounts Receivables

Languages

Spanish
Native or Bilingual

Education

false

Timeline

Customer Care Representative

RemX by Employbridge
12.2024 - 02.2025

Survey Interviewer

Census
10.2023 - 01.2024

Customer Care Representative

Sykes
02.2021 - 05.2022

Numerator

Census
04.2020 - 10.2020

Driver

Uber/Driver
04.2018 - 06.2019

Senior Staff Assistant

Care Taker
02.2017 - 12.2017

Customer Service Representative

PRC/ Alorica
09.2004 - 05.2007

LEASING AGENT

ATRIUMS OF KENDALL
04.1997 - 05.1997

Staff Administrator Assistant

DIV OF HOTELS & REST
09.1996 - 01.1997

Secretary/Telemarket

American Steamaster Inc
04.1984 - 12.1999

Associate of Arts - Counseling Psychology

Miami Dade College

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JEANETH RODRIGUEZ