Jeanett Cruz
San Diego,CA
Summary
Reliable Stand Leader enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Results-driven Stand Leader excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
House Cleaner
Self Employed Services
02.2015 - Current
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Verified cleanliness and organization of storage areas and carts.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Adhered to professional house cleaning checklist.
- Educated clients on best practices for maintaining a clean home between visits, leading to improved overall home care habits among customers.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Changed bed linens and collected soiled linens for cleaning.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Dusted picture frames and wall hangings with cloth.
- Sorted, laundered and put away various laundry items.
- Hang, cleaned and rehung draperies to maintain freshness.
- Increased efficiency in completing tasks by implementing new techniques learned from industry training programs or workshops attended.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Emptied trashcans and transported waste to collection areas.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Concession Stand Leader
California Sports Services
03.2017 - 10.2020
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Coordinated with other departments within the venue to ensure seamless integration of concession services into the overall guest experience.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded perishable items into climate-controlled coolers to prevent food spoilage.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained clean, organized workspace according to operational standards.
- Enhanced customer satisfaction by efficiently managing concession stand operations and providing exceptional service.
- Communicated stand offerings and answered guest questions regarding orders.
- Created custom orders based on customer dietary preferences and dietary restrictions.
- Instituted cost-control measures to minimize expenses without compromising quality or service levels.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Responded to customer complaints to help resolve issues.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Prepared and built [Type] food items according to standardized recipes and directions.
- Reconciled receipt totals with cash and credit payments to address shortages with staff members.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Backed up servers by setting up trays and completing some food deliveries.
- Established clear communication channels between team members and upper management for effective problem resolution.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Monitored inventory and notified management of deficiencies or shortages.
- Promptly handled all guest concerns, questions, and complaints to boost customer service ratings [Number]%.
- Managed cash transactions accurately, ensuring proper accounting of all sales proceeds.
- Trained [Number] new employees and volunteers to operate cash register and properly prepare food.
- Used cash register to tender change and process cash and credit card payments.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
Team Member
Panda Express Restaurant
09.2008 - 12.2009
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Strengthened relationships between departments with regular meetings focused on promoting understanding of individual roles and shared objectives.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Observed packing operations to verify conformance to specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gained strong leadership skills by managing projects from start to finish.
- Served food to customers.
- cleaned Bathrooms and Restaurant Areas
- Restocked and changed out food products.
- logs
Education
High School Diploma -
Mount Miguel High School
Spring Valley, CA06.2007
Skills
- Storage Area Management
- Cleaning and organizing abilities
- Hazardous chemical training
- Clothes laundering
- Professional and Courteous
- Childcare assistance
- Budget Control
- Basic Repairs
- Ordering cleaning supplies
- Supply Restocking
- Upholstery Cleaning
- Vacuuming and sweeping
- Process Improvement
- Restroom detailing
- Customer Inquiry and Response
- Customer-Oriented
- Teamwork
- Restroom Servicing
- Inventory Control
- Data Entry
- Payment Collection
- Hospitality background
- Housekeeping
- Excellent oral and written communication
- Health and safety compliance
- Guest Service and Support
- Staff Training
- Time Management
- Customer Service
- Work Planning and Organization
- People person
Timeline
Concession Stand Leader
California Sports Services
03.2017 - 10.2020
House Cleaner
Self Employed Services
02.2015 - Current
Team Member
Panda Express Restaurant
09.2008 - 12.2009
High School Diploma -
Mount Miguel High School