Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Business Office -Front Desk
Pam Rehab Hospital
101 James Coleman Dr Victoria, Texas 77904
06.2024 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Operations Manager
TLC Healthcare Staffing
Victoria, United States
04.2013 - 05.2024
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Ensured accurate payroll processing for employees through meticulous data entry and verification procedures, promoting employee satisfaction.
Reduced errors in payroll calculations through meticulous attention to detail and thorough crosschecking.
Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Gained extensive knowledge in data entry, analysis and reporting.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked flexible hours across night, weekend, and holiday shifts.
Proved successful working within tight deadlines and a fast-paced environment.
Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
Developed strong relationships with clients, leading to repeat business and long-term partnerships.
Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
Conducted reference checks and screening of potential candidates to support onboarding process.
Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Demonstrated strong organizational and time management skills while managing multiple projects.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Worked effectively in fast-paced environments.
Managed per diem staffing schedules, payroll, and credentials for a high volume of employees.
Achieved and maintained a fill rate of over 90%.
Filled over 2,000 shifts in a single month with a team of only 3 recruiters.
Modified and adhered to covid protocols for onboarding and retention of staff.
Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
Generated invoices upon receipt of billing information and tracked collection progress.
Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
ADMIN ASSIST
Gulf Bend Center
Victoria, United States
05.2002 - 04.2013
Supervised 6 group homes for individuals with mental disabilities.
Complete staff schedules, daily care plans, chart audits for state review, maintain financial records for individuals on Social Security & SSI, assisted with purchase of homes, burial plots and assisted with forms to stay eligible for the programs with the Federal & State guidelines.
Served as liaison to community agencies to network with service providers and seek out new services.
Assisted residents in building support networks with other residents, family and friends.
Facilitated smooth transitions between programs or providers by proactively communicating changes in services or supports required by clients' evolving needs.
Educated families about available resources within the community that could assist them in supporting their loved ones with developmental disabilities.
Provided leadership, guidance and support to staff members.
Coordinated programs and activities for residents to facilitate groupings.
Enhanced team collaboration for better support to individuals with developmental disabilities by fostering strong relationships among staff members and families.
In Home Patient Supervisor
Girling Health Care
Austin, United States
01.2000 - 05.2002
Daily communication with home patients, scheduling nursing staff to do patient visits, follow up on care plans, supervise staff, approving timesheets, maintain patient charts.
Evaluated employee performance and coached and trained to improve weak areas.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Solicited customer feedback to identify and improve on areas of weakness.
Evaluated customer needs and feedback to drive product and service improvements.
Monitored workflow to improve employee time management and increase productivity.
Proven ability to learn quickly and adapt to new situations.
Administrative Assistant
Gulf Bend Center
Victoria, United States
05.1986 - 01.2000
Supervised 6 group homes for individuals with mental disabilities.
Complete staff schedules, daily care plans, chart audits for state review, maintain financial records for individuals on Social Security & SSI, assisted with purchase of homes, burial plots and assisted with forms to stay eligible for the programs with the Federal & State guidelines.
Served as liaison to community agencies to network with service providers and seek out new services.
Assisted residents in building support networks with other residents, family and friends.
Facilitated smooth transitions between programs or providers by proactively communicating changes in services or supports required by clients' evolving needs.
Educated families about available resources within the community that could assist them in supporting their loved ones with developmental disabilities.
Provided leadership, guidance and support to staff members.
Coordinated programs and activities for residents to facilitate groupings.
Enhanced team collaboration for better support to individuals with developmental disabilities by fostering strong relationships among staff members and families.
Education
High School Diploma - undefined
Yoakum High School
Yoakum, TX
05.1986
Skills
Quick Books Payroll
Accounts payable and Accounts receivable
Collections
Internal Chart audits
Onboarding Process
Assist with Government paperwork to stay eligible for services