Jeanetta Alford
Senior Sales Representative
Sylacauga,AL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Excellent interpersonal and time management skills, organized, dependable and successful at managing multiple priorities with a positive attitude.
Working remotely for two years has proven dedication in meeting company goals by utilizing consistent and organized practices while working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Sales Representative
EBSCO, U.S. International Headquarters
09.1997 - 06.2023
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Documented customer interactions using SalesForce to capture data in processing system.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Increased sales by managing over 130 outbound customer calls per day.
- Increased sales by upselling on customers accounts ranging from 10-50 %.
- Collaborated with managers and web team to provide feedback and recommend operational changes to meet emerging company software updates.
- Achieved sales goals by making the 100% club 17 years.
- Achieved sales goals by making the 200% club.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Phone Operator/Sales Associate
Walmart
04.2006 - 03.2020
- Overcame objections using friendly, persuasive strategies.
- Explained product prices as well as answered questions and addressed concerns of customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Pleasantly greeted all callers and asked how to be of assistance
- Connected callers with appropriate professional, department or business
- Operated switchboard and routed incoming calls to appropriate departments
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Used company's paging system to immediately contact specific personnel
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Maintained accurate directory of all personnel and phone extensions
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
- Resolved customer issues and complaints promptly and politely, upholding satisfaction
Education
Associate of Applied Science - Computer Programming
Central Alabama Community College
Childersburg, ALAssociate of Arts - Psychology
University of Phoenix
Phoenix, AZ11.2020
Skills
- Closing Sales
- Outside Sales
- Product and Service Knowledge
- Online Chat
- Profit Target Achievement
- PCI (Payment Card Industry)
- Sales Expertise
- Consulting with Customers
- Upselling Techniques
- Commission Sales
- Prioritizing Workflows
- Sales Team Assistance
- Effective Problem-Solving
- User Acceptance Testing (UAT)
- Script Proofing
- Team Leadership
Timeline
Phone Operator/Sales Associate
Walmart
04.2006 - 03.2020
Sales Representative
EBSCO, U.S. International Headquarters
09.1997 - 06.2023
Associate of Applied Science - Computer Programming
Central Alabama Community College
Associate of Arts - Psychology
University of Phoenix