Jeanetta Brown

• Act as driver advocate by maintaining open line of communication to increase satisfaction and retention by identifying and resolving conflicts for drivers.
• Interact with all drivers to gauge their experience with company, answer driver inquiries and provide assistance via GP Transco Facebook Driver page, in person, and telephone.
• Utilize advanced skills in solving problems and making accurate decisions to implement strategies that bring about immediate results.
• Implemented new hire check-in making regular contact within drivers first 30, 60, and 90 days of employment to promote positive work culture and increase driver retention.
• Created new hire surveys, revised onboarding and exit interview surveys, and added digital format for each survey to improve survey response rate.
• Conduct various touchpoints during employee lifecycle to capture data and analytics through focus groups, surveys, exit interviews, and HR Business Intelligence (BI) Reports.
• Collect and analyze information to monitor driver turn-over and retention to address trends of contention for drivers.
• Manage driver recognition programs to include but not limited to driver of the month/year,milestone pins, and other future programs to recognize drivers.
• Regularly assist with recruitment including prescreening, interviewing, running MVR,PSP, DAC reports and employment verification to ensure drivers meet hiring guidelines, and hiring qualified drivers.

• Prescreened, interviewed, ordered and reviewed reports (MVR, PSP, CDLIS, DAC, VOE) to ensure drivers met hiring guidelines, and hired qualified drivers.
• Evaluated strengths and weaknesses of drivers through effective screening processes.
• Created application guide for drivers, recruiters, and recruiting coordinators to ensure employment application was completed and was DOT compliant.
• Operated and maintained applicant tracking and driver management systems.
• Developed recruiting strategies to identify qualified drivers and build network.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential drivers.
• Verified applicant references and employment details.
• Assisted with new driver orientations to foster positive team attitude.
• Acted as driver advocate, encouraging and supporting newly hired drivers to identify and resolve conflicts.
• Trained recruiting coordinators on all pre-employment processes to ensure prospective drivers were processed accurately and in timely manner

• Streamline pre-employment process ensuring effectiveness and efficiency.
• Prescreened driver leads ensuring drivers met minimum requirements.
• Ordered and reviewed reports (MVR, PSP, DAC, CDLIS, and VOE) to determine if driver meets guidelines.
• Operated and maintained applicant tracking and candidate management systems.
• Interacted with potential drivers via GP Transco Facebook pages by answering inquires and questions.
• Added driver leads to applicant tracking system.
• Worked with recruiting team and human resources representatives to accomplish hiring objectives.
• Answered telephone for HR department in timely manner to exceed company's customer service requirements.
• Scheduled travel arrangements for drivers attending orientation.
• Created training / procedure documentation for recruiting coordinators.

• Trained new coordinators.

• Managed front-office operations and provided impeccable customer service.
• Maintained and scheduled appointments for owner.
• Maintained computer and physical filing system.
• Created and update procedures for company.
• Assisted with creation of marketing material.
• Scheduled maintenance appointments for company vehicles.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Coordinated special projects and managed schedules.
• Compared vendor prices and negotiated for optimal savings.
• Sourced vendors for special project needs and negotiated contracts.
• Oversaw quality control to increase revenue and customer satisfaction by utilizing customer and staff feedback.
• Performed human resource duties (recruiting, interviewing, hiring, training and development, employee relations, , termination, and exit interviews).
• Ensure completion and compliance of all necessary employment documentation / testing.
• Supervise up to 12 employees creating schedules and reviewing timecards for accuracy and ensuring timely submission.

• Provided exceptional customer service while assisting customers with routine account-related requests such as: funds transfers, stop payments, inquiries about bank products and service charges,inquiries about ATM and debit card usage and limits, inquiries about checking and savings account transactions, funds availability, etc.
• Assisted customers with enrollment, accessing, and technical support issues regarding online banking.
• Researched and resolved customer problems, acting as customer liaison between other bank departments.
• Created team schedule
• Created and update procedures for department
• Trained new and current operation coordinators.

• Collaborated with founder to analyze and identify new system / department needs, researched and proposed solutions.
• Oversaw implementation of various human resources / marketing and public relations projects.
• Performed human resource duties (recruiting, interviewing, training and development, exit interviews)
• Created monthly articles about Intern of the Month in company's news blog
• Supervised up to 9 interns.
• Conducted weekly meetings with interns.