Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Jeanetta Carter

Woodbridge,VA

Summary

To advance within the Administration field where I can utilizes my skill, broad administrative knowledge and technical abilities. Over 10 years’ experience in fast paced Ophthalmology and optometrist office. I have the ability to establish and maintain effective working relationships with others; a thorough knowledge of office databases, files, customer services and various reports and logs. Strong interpersonal and organizational skills. Ability to adapt to complex situations, able to prioritize and complete tight deadlines in a quick manner. Very detail oriented multitasker.

Overview

20
20
years of professional experience

Work History

Medical Records/Call Center

Eye Consultants of Northern Virginia
03.2021 - Current
  • Receive and send patient medical records request. check faxes and send to the correct department the fax is for, scheduling/cancelling/rescheduling appointments when needed, offering appointment dates/times that work well with patients work/school schedule, mailing or emailing any paperwork to patients that request, answering any questions patients may have, transferring to correct department if needed, calling all patients requesting appointments on company website, assisting surgical coordinators with scanning operative reports for all doctors, assigning any tasks for employees, closing any dates designated doctor has request and notifying patient in advance through calls, emails or letters to reschedule appointments.

Front desk Representative

Center for Sight
07.2018 - 02.2021
  • Opening and closing of store, checking in/out patients, opening and closing batches, distributing of work duties to employees, pulling and filing charts, confirming medical or vision insurance and billing, opening and closing patient files, scheduling/canceling/rescheduling patients/confirming appointments, giving appointment reminder calls daily, processing patients purchases(cash, credit or medical billing).

Scheduling Coordinator

Eye Consultants of Northern Virginia
08.2015 - 06.2018
  • Opening/closing department when needed, answering telephone calls, preparing charts for specific doctors, scheduling/cancelling/rescheduling appointments, offering appointment dates/times that work well with patients work/school schedule, mailing cataract packets to patients, mailing any paperwork to patients that request, mailing postcards to remind patients when they will be due for a yearly/two year appointment, answering any questions patients may have, transferring to correct department if needed, calling all patients requesting appointments on company website, calling any patient that leaves a voicemail, help any co worker that needs it, completing any tasks for any co worker out in my department, setting up appointment calendars for designated doctors, closing any dates designated doctor has request and notifying patient in advance through letters or calls of when the appointment was/needs to be moved to.

Optometric Technician

Drs. May, Hettler and Associates-Sterling, VA location
06.2011 - 07.2015
  • Opening and closing of store, distributing of work duties to employees, order contacts, solution, cases, conducting contact lens classes for patients, confirm medical insurance and billing, open and close patient files, assist patients with eyeglass fittings, scheduling/cancelling/rescheduling patients appointments, giving appointment reminder calls daily, processing patients purchases(cash, credit or medical billing), labeling of product merchandise, dealing with vendors regarding damaged merchandise, making sure proper credit is given and/or merchandise is replaced, tracking product merchandise, ordering “special orders” for customers.

Optometric Technician

Hour Eyes- Potomac Mills Mall
09.2005 - 06.2011
  • Opening and closing of store, Distributing of work duties to employees, Order contacts, solution, cases, Conducting contact lens classes for customers, Confirm medical insurance and billing, Open and close patient files. Assist customers with eye glass fittings, Scheduling clients appointments. Processing clients purchases (cash, credit or medical billing), Shipping and receiving of merchandise to manufacturer or other stores. Inspection of receiving shipments for damaged merchandise. Completion of all paperwork for shipments received or sent out. In putting all orders in computer from UPS and FEDEX, Labeling of product merchandise, Dealing with vendors regarding damaged merchandise, making sure proper credit is given and/or merchandise is replaced. Tracking product merchandise, Putting all merchandise/product on sales floor. PLU Management- making sure price stickers are on appropriate merchandise at the correct price, sale price or discontinued. Ordering “Special Orders” for customers, Invoicing- making sure store is being charged accordingly for merchandise. Damaged merchandise- removing items from computer and returning them to the manufacturer for credit or replacement, Yearly inventory- a complete accounting of all merchandise in the store.

Education

High School Graduate - undefined

Woodbridge Senior High School
Woodbridge, VA
06.2005

Skills

  • Quality assurance checks
  • HIPAA compliance
  • Patient confidentiality
  • Clinical documentation
  • Medical records management
  • Insurance verification
  • Medical office procedures
  • Medical records filing
  • HIPAA expert
  • Records request handling
  • Telephone etiquette
  • Records organization
  • Release of information
  • Medical records auditing
  • Medical information release
  • Medical records storage
  • Medical record security
  • Medical terminology
  • EMR / EHR
  • Medical records indexing
  • Document scanning
  • Payment collection
  • Information verification
  • Medical records maintenance
  • Processing of subpoenas
  • Medical records retrieval
  • Records audits
  • Electronic health records management
  • HIPAA regulations
  • Scheduling appointments
  • Medical terminology understanding
  • Paperwork processing
  • Insurance eligibility
  • Scanning and imaging software
  • Release of information paperwork
  • Patient inquiries
  • Information retrieval
  • Work well independently
  • Patient medical records maintenance

Training

  • Customer Service
  • Multi-line phone system
  • Microsoft Office
  • Office Equipment
  • Budgeting Procurement
  • Ten-Key adding Machine

Work Type

Full Time

Work Location

RemoteHybrid

Timeline

Medical Records/Call Center

Eye Consultants of Northern Virginia
03.2021 - Current

Front desk Representative

Center for Sight
07.2018 - 02.2021

Scheduling Coordinator

Eye Consultants of Northern Virginia
08.2015 - 06.2018

Optometric Technician

Drs. May, Hettler and Associates-Sterling, VA location
06.2011 - 07.2015

Optometric Technician

Hour Eyes- Potomac Mills Mall
09.2005 - 06.2011

High School Graduate - undefined

Woodbridge Senior High School

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