Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanetta Galvan

Tucson,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking full-time position. Offering excellent communication and good judgment.

Overview

18
18
years of professional experience

Work History

Senior Pharmacy Technician

Walgreens Boots Alliance
Tucson, AZ
10.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Inventory Specialist

Walgreens Boots Alliance
Tucson, AZ
04.2021 - 10.2021
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
  • Checked prices and calculated totals for accurate invoice processing.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
  • Coordinated, collected and maintained vendor and organizational records.
  • Reviewed and analyzed forecast data to determine and address inventory needs.

Assistant Store Manager

Walgreens Boots Alliance
Tucson, AZ
02.2009 - 04.2021
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
  • Approved regular payroll submissions for employees.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.

Assistant Manager

Walgreens Boots Alliance
Tucson, AZ
06.2008 - 02.2009
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.Built seasonal displays to promote high sales profits.

Head Photo Specialist

Walgreens Boots Alliance
Tucson, AZ
10.2006 - 06.2008
  • Performed opening and closing procedures to keep operations running smoothly.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Updated tags, displays and signage for special promotions.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Selected and set up appropriate props, backdrops and lighting.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Photo Specialist

Walgreens Boots Alliance
Tucson, AZ
03.2005 - 10.2006
  • Performed opening and closing procedures to keep operations running smoothly.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Provided high level of assistance to customers regarding special photo projects.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Updated tags, displays and signage for special promotions.
  • Handled negative and photo processing, typically exceeding Number prints per week.
  • Organized shoots from planning, scheduling, and styling to post-production.

Education

Arizona Institute of Business Technology
Tucson, AZ
03.1995

Patient Care Technician - Nursing

Pima Community College
Tucson, AZ
02.1993

Certified Nursing Assistant - Nursing

Pima Community College
Tucson, AZ
01.1993

Skills

  • Prescription Order Verification
  • Cash Register Operation
  • Prescription Filling and Labeling
  • Answering and Routing Calls
  • Prescription Refill Fulfillment
  • Organization and Prioritization
  • Patient Profile Setup
  • Dispensing Medications
  • Medication Documentation
  • Drug Storage Procedures
  • Health Insurance Plan Knowledge
  • Pharmacist Assistance
  • Drug Inventory Control
  • Complex Problem-Solving
  • Inventory Purchasing
  • Patient Contact
  • Waste Elimination
  • Reading Comprehension
  • Workplace Safety
  • Supervising Technicians
  • HIPAA Regulations
  • High-Volume Environments
  • Profit and Loss Reporting
  • Phone Screens
  • Patient Information Collection
  • Active Listening
  • Inventory and Supply Management
  • Quantity Calculations
  • Product Markdowns
  • Keeping Records
  • Increasing Engagement
  • Critical Thinking
  • Social Perceptiveness
  • Customer Needs Assessments
  • Disposable Syringes
  • Reconciling Paperwork
  • Custom Orders
  • Staff Leadership
  • Prioritizing Workflows
  • Item Pricing
  • Resolving Complaints
  • End Cap Placement
  • Reviewing Patient Information
  • Customer Identification Checks
  • Product and Service Merchandising
  • HIPAA

Timeline

Senior Pharmacy Technician

Walgreens Boots Alliance
10.2021 - Current

Inventory Specialist

Walgreens Boots Alliance
04.2021 - 10.2021

Assistant Store Manager

Walgreens Boots Alliance
02.2009 - 04.2021

Assistant Manager

Walgreens Boots Alliance
06.2008 - 02.2009

Head Photo Specialist

Walgreens Boots Alliance
10.2006 - 06.2008

Photo Specialist

Walgreens Boots Alliance
03.2005 - 10.2006

Arizona Institute of Business Technology

Patient Care Technician - Nursing

Pima Community College

Certified Nursing Assistant - Nursing

Pima Community College

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Jeanetta Galvan