Jeanetta Gueringer
Muskogee,OK
Summary
Goal-oriented Customer Service Manager with 15+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
17
17
years of professional experience
Work History
Member Engagement Coordinator
Signify Health
10.2023 - 04.2024
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Entered daily data in computer systems and documented office activities.
- Enhanced team productivity by collaborating on strategies to improve performance metrics.
- 'Managed approximately 400+ incoming/outgoing calls, per day from customers.'
- Provided information about available products and services, membership details, and purchase advantages.
Customer Service Manager
Cobblestone Auto Spa
08.2020 - 02.2023
- Provided coaching and mentoring to 50+ employees contributing to their successful part of the team
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Sales Representative
South-West Container Guy
01.2019 - 05.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and delivered engaging sales presentations to convey product benefits.
Customer Service Manager
Cobblestone Auto Spa
07.2007 - 12.2018
- Provided coaching and mentoring to 50+ employees contributing to their successful part of the team
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
GED -
North High School
Bakersfield, CaSkills
- Sales Expertise
- Effective Workflow Management
- Control of Expenses
- Staff Management
- Cash Handling
- Personnel Training and Development
Accomplishments
Received “Manager of the Year” for best overall numbers, measuring from retaining a 98% customers service level to raising sales by 19% from company's previous year. Achieved "Team Player of the Year" numerous times for effectively training up and coming managers. Supervised a team of 50+ staff members
Timeline
Member Engagement Coordinator
Signify Health
10.2023 - 04.2024
Customer Service Manager
Cobblestone Auto Spa
08.2020 - 02.2023
Sales Representative
South-West Container Guy
01.2019 - 05.2020
Customer Service Manager
Cobblestone Auto Spa
07.2007 - 12.2018
GED -
North High School