Jeanetta Gueringer
Muskogee,OK
Summary
Motivated and professional individual with a strong ability to build productive relationships, resolve complex issues, and win customer loyalty. With 15 years of experience, consistently maintained high levels of customer satisfaction and made significant contributions to company success. Excels in working under pressure and thrives in adapting to new situations and challenges.
Overview
17
17
years of professional experience
Work History
Member Engagement Representative
Signify Health
10.2023 - 05.2024
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Boosted member retention rates by consistently providing exceptional customer service and support.
- Improved overall member experience with thorough product knowledge and personalized recommendations.
- Recognized as top-performing representative due to consistently exceeding performance metrics in member satisfaction, retention, and issue resolution.
- Handled an average of over 400 outbound/inbound calls per day.
Customer Service Manager
Cobblestone Auto Spa
08.2019 - 08.2023
- Trained 50+ team members in successful strategies to meet operational and sales targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
Sales Representative
South West Container Guy
01.2019 - 03.2020
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased customer satisfaction by efficiently handling a average of 400+ inbound and outbound calls per day.
- Overcame objections using friendly, persuasive strategies.
- Followed data entry protocols, rules and regulations.
Customer Service Manager
Cobblestone Auto Spa
02.2007 - 12.2018
- Managed 50+ employees successfully in fast-paced environment through proactive communication and positive feedback.
- Excellent communication skills, both verbal and written
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
Skills
- Adherence to high customer service standards
- Exceptional telephone etiquette
- Problem-Solving
- Excellent time management skills
- Customer Retention
- Quality Assurance Controls
Accomplishments
- Received “Manager of the Year” repeatadly for best overall performance in the company of 25 stores'
AI
Timeline
Member Engagement Representative
Signify Health
10.2023 - 05.2024
Customer Service Manager
Cobblestone Auto Spa
08.2019 - 08.2023
Sales Representative
South West Container Guy
01.2019 - 03.2020
Customer Service Manager
Cobblestone Auto Spa
02.2007 - 12.2018
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