Jeanetta Hairston
Richardson,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
ROC III.5
Spectrum
Irving, TX
03.2023 - Current
- Achieved service goals efficiently through prioritization and organization of tasks.
- Exhibited strong telephone etiquette, skillfully handling difficult phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
CSR III
Spectrum
Irving, Texas
07.2017 - 03.2023
- Maintained up-to-date knowledge of company products and services.
- Processed orders, forms, applications, and requests.
- Adhered to company's established protocols for handling confidential data.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Gathered feedback from customers regarding products and services.
- Provided customer service support to customers over the phone and by email.
- Documented all conversations with customers in CRM software according to company standards.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Maintained records of customer interactions, transactions, comments and complaints.
Priority Banking Agent
Xerox
Arlington, Texas
10.2015 - 06.2017
- Maintained accurate records of client interactions and transactions.
- Provided customer service to clients through phone and email communication.
- Participated in ongoing training programs related to job duties or responsibilities.
- Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Responded promptly to customer inquiries and complaints in a professional manner.
Education
Associate of Applied Science - Criminal Justice
ITT Technical Institute - Indianapolis
Madison, CA12-2011
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Recordkeeping
- Analytical Thinking
- Excellent Communication
- Leadership
- Written Communication
- Social Perceptiveness
- Relationship Building
- Problem-Solving
Timeline
ROC III.5
Spectrum
03.2023 - Current
CSR III
Spectrum
07.2017 - 03.2023
Priority Banking Agent
Xerox
10.2015 - 06.2017
Associate of Applied Science - Criminal Justice
ITT Technical Institute - Indianapolis
Bachelor of Science - Business Administration
Southern New Hampshire University
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins