Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeanetta Holman

Huntsville,Alabama

Summary

A motivated and customer-focused professional with a background in leadership and team management. Proven ability to communicate effectively, resolve issues, and ensure customer satisfaction. Experienced in collaborating with teams to achieve common goals and deliver high-quality service. Seeking to leverage my skills in a customer service representative role.

Experienced with team leadership and operational management. Utilizes effective communication to delegate tasks and ensure project milestones are met. Track record of enhancing team performance through strong problem-solving and conflict resolution skills.

Overview

18
18
years of professional experience

Work History

Janitorial Crew Leader

Huntsville Rehabilitation Foundation
05.2011 - 02.2025
  • Supervised and coordinated a team of 15 employees to ensure cleanliness and safety of facilities. Trained new employees and provided ongoing support and guidance. Maintained ambitious standards of cleanliness. Insured compliance with all safety protocols.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Trained employees in time management and proper ways to complete job duties.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.

Customer Service Representative

Verizon
04.2007 - 05.2011
  • Managed 100 calls daily of customer inquiries via phone e-mail and chat providing prompt and professional responses. Provided customers with exceptional product knowledge. Resolved complaints to help ensure exceptional customer service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

GED -

J.F Drake Technical Co College
Huntsville, AL
05.1990

Skills

  • Effective leadership
  • Attention to detail
  • Analytical problem solving
  • Proficient in Microsoft Word
  • Organizational time strategies
  • Clear interpersonal communication
  • High-quality client service
  • Adaptability
  • Conflict Resolution
  • Problem-solving skills
  • Multitasking and organization

Timeline

Janitorial Crew Leader

Huntsville Rehabilitation Foundation
05.2011 - 02.2025

Customer Service Representative

Verizon
04.2007 - 05.2011

GED -

J.F Drake Technical Co College

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