Jeanetta Nadolna
Mertztown,PA
Overview
13
13
years of professional experience
1
1
Certification
Work History
REAL ESTATE AGENT
LMM REALTY LLC
01.2023 - Current
- Communicated with sellers, buyers and renters to understand property needs, timeline and budget
- developed positive relationships with lenders, appraisers, home inspectors, title companies and escrow companies
- Direct contact with potential clients and current clients
- Assisting with sale and purchase of residential properties
- Listing of residential properties on MLS
- Presenting residential properties to buyers
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Participated in community outreach programs to promote services offered by the company.
- Attended industry events such as conventions and seminars.
- Created detailed property descriptions for use in marketing material.
- Provided guidance to clients throughout the entire buying or selling process.
- Ensured all transactions followed state laws regarding real estate practices.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Responded promptly to client inquiries via phone or email.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Purchase and resale of renovated residential properties
- Coordinated appointments to show homes to prospective buyers.
CUSTUMER SERVICE REPRESENTATIVE
CAREMARK LLC, CVS SPECIALTY PHARMACY
10.2021 - 10.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
- Responsibilities: Direct contact through phone and email with patients, their family members caregivers, medical office stuff and Insurances
- Ordering Specialty Medication for clients, ensuring that all orders clear and ship in a timely manner
- Tracked orders, set up courier and exception doses when needed
- Corresponded with Patients, Infusion Nurses, Clinical team of CVS, Benefits Verification Team, Billing and other Internal Contacts
- Drafted emails, updated Prescriptions on file, updated status of prior authorizations and copay assistance, followed current stock availability
- Worked with programs such as SPRX, SPARCS, WIP TOOL, OUTLOOK, MICROSOFT OFFICE EXCELL AND WORD, EPIX, AVAIA, WEBEX, TEAMS, VERINT, VPN AND CISCO and many more
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
STAFF ACCOUNTANT/ OFFICE MANAGER
TURBO TILE INC.
01.2013 - 12.2021
- Generated financial reports for management review including income statement, balance sheet, cash flow statement.
- Maintained fixed asset registers in accordance with GAAP requirements.
- Created reports to track budget variances against actual results.
- Developed policies and procedures related to accounting functions.
- Researched complex transactions to ensure proper classification within the general ledger accounts.
- Analyzed existing accounting processes to recommend improvements in efficiency or effectiveness.
- Participated in special projects as needed.
- Performed cost analysis on various projects and initiatives.
- Reconciled intercompany accounts on a monthly basis.
- Ensured compliance with generally accepted accounting principles while preparing financial statements.
- Identified opportunities to improve internal controls over financial reporting processes.
- Prepared monthly account reconciliations for bank accounts, credit cards, and other balance sheet accounts.
- Assisted in the preparation of quarterly and annual budgets.
- Prepared audit schedules as requested by external auditors.
- Reviewed and analyzed financial statements for accuracy and compliance with standards.
- Compiled and prepared journal entries to ensure accurate general ledger records.
- Reviewed accounts payable invoices for accuracy prior to payment processing.
- Performed month-end close activities such as accruals, amortization, allocations.
- Processed payroll for all employees in accordance with established guidelines.
- Managed accounts receivable activities such as invoicing customers, applying payments received, monitoring customer balances.
- Reconciled bank statements and resolved discrepancies promptly.
- Conducted monthly and year-end close processes, enhancing financial reporting timeliness.
- Developed and maintained internal financial reports for senior management.
- Implemented financial controls and procedures to minimize risk and improve accuracy.
- Monitored and analyzed departmental budgets, reporting variances promptly.
- Prepared and analyzed financial statements, ensuring accuracy and compliance with GAAP.
- Managed accounts payable and receivable, improving cash flow management.
- Managed financial operations, month-end reporting, financial schedules and reconciliations.
- Worked on Financial Reporting, General Ledger, Monthly Closing, Tax Reporting, Banking and bank reconciliation
- Prepared accounts payable and receivable
- Preparation for audits
- Prepared quarterly reports and year ending tax return
- Cut checks and made payments on accounts payable
- Collected payments, prepared and sent invoices
- Prepared payroll for employees
- Answered phone calls, responded to email and fax inquiries
- Managed client traffic for the company
- Drafted correspondence produced biweekly company reports and managed insurance policies for the company
- Customer service handled all phone calls related to business operation
- Supervised job projects at all stages
- Monitored and tracked expenses to keep business on track with financial targets.
- Conducted cost-benefit analyses for proposed changes to operations.
- Analyzed financial data to support management in decision making.
- Filed and remitted taxes for company and clients.
- Performed variance analysis to compare budgeted figures against actuals, highlighting areas of concern.
- Maintained accurate and comprehensive financial records, supporting audit activities.
- Coordinated with external auditors, facilitating the audit process.
- Interacted with internal and external auditors to help complete audits and resolve issues.
- Reviewed and reconciled discrepancies in accounts and financial documentation.
- Assisted with budget preparation and monitoring, identifying cost-saving opportunities.
- Participated in continuous improvement initiatives to streamline accounting processes.
- Assessed accuracy, completeness, and integrity of corporate financial records.
- Provided financial analysis and support for business expansion and projects.
- Processed payroll, ensuring accurate calculation of wages and deductions.
- Processed payroll and reviewed employee liability balances in support of HR objectives.
- Published financial statements according to preset deadlines.
- Ensured compliance with local, state, and federal government reporting requirements.
- Assisted in the development and implementation of new accounting systems and software.
- Assisted in the preparation of tax returns and ensured compliance with tax regulations.
- Managed large amounts of financial data using balance sheets, profit and loss reports and online databases.
- Reconciled company bank statements and bookkeeping ledgers.
- Managed inventory accounting, ensuring valuation accuracy and stock level optimization.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
HOME HEALTH AID /Personal Care Aide
Assisted Homecare Services
Brooklyn, NY
01.2017 - 03.2020
- Assisted with ambulation using appropriate equipment such as walkers or wheelchairs.
- Answered questions from family members regarding care plans for the client.
- Developed individualized care plans for each client based on needs assessment.
- Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
- Provided companionship by engaging in conversation with the client about current events or topics of interest.
- Encouraged clients to participate in recreational activities such as reading books or playing board games.
- Ensured that all safety measures were followed within the home environment at all times.
- Maintained accurate records of services provided, documenting any changes in condition or behaviors observed during visits.
- Accompanied clients on errands such as grocery shopping or going to the post office.
- Provided emotional support to clients by listening to their concerns and providing comfort.
- Organized and maintained supplies in the home environment to ensure client safety.
- Participated in team meetings to discuss client progress and plan for future goals and objectives related to care needs.
- Monitored vital signs such as pulse rate, temperature, respiration rate, and blood pressure levels of clients in accordance with guidelines set forth by health care professionals.
- Prepared meals according to dietary specifications and assisted with feeding when necessary.
- Administered medications as prescribed by physician.
- Educated families on proper techniques for caring for elderly loved ones.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Acted as an advocate for the rights of patients while upholding all laws pertaining to patient confidentiality.
- Performed basic first aid procedures if necessary due to injury or illness.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Transported clients to doctor appointments or other outings in a timely manner.
- Provided ongoing compassionate patient care for each client.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Assisted with meal planning to meet nutritional plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted patients with daily personal hygiene.
- Reported concerns to nurse supervisor to promote optimal care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Followed care plan and directions to administer medications.
- Engaged with patients and families to provide emotional support and daily living instruction.
MEDICAL OFFICE MANAGER/ MEDICAL ASSISTANT
DPM PAUL M. KOSLOW
01.2012 - 09.2013
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Recruited qualified candidates for open positions within the practice when necessary.
- Resolved disputes between vendors providing services or products to the practice in a timely manner.
- Implemented an electronic health record system that streamlined workflow across departments.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Coordinated with insurance companies to verify coverage of services rendered.
- Trained new staff on office procedures, software programs and customer service protocols.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Collaborated with marketing team on campaigns designed to increase awareness of the practice among potential patients.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Participated in budgeting activities for the practice by analyzing cost trends over time.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances.
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Organized seminars and workshops intended to educate staff members on new technologies or industry best practices.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Managed staff scheduling and set patient scheduling policy.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Responsible for preparing patients to surgery, assisting during surgery, providing medicine prior surgery
- Responsible for medical billing, used SAMY system
- Operated X-Ray machine and maintained it, sterilized medical equipment
- Customer Service
- Answered all calls and replied to all massages
- Scheduled patients, other doctors and their representatives
- Send mail, packages, emails, faxes, laboratory specimen, and delivered important messages and mail in person
- Communicated with hospitals, health centers, nursing homes, nurses and other medical offices
- Responsible for all office duties such as:
- Kept the office clean, and neat
- Organized files, entered new patients into computer and edited current patients' files if needed
- Responsible for all office duties
Education
Bachelor of Science - Accounting, Concentration in Forensic Accounting
Southern New Hampshire University
Skills
- Accounting
- Accounts Payable
- Accounts Receivable
- Excel
- Microsoft Office
- Data Entry
- Bookkeeping
- Computer Skills
- Financial Statements
- Customer Support
- Journal Entries
- Office Management
- Databases
- Bank Reconciliation
- General ledger Reconciliation
- Account Reconciliation
- Tax experience
- Payroll
- Project Management
- Great Oral and Written Communication
- Accounting software
- QUICKBOOKS
- ORACLE
- IFRS
- KRONOS
- Stocking
- ERP Systems
- Human resources
- Banking
- Leadership
- Financial Services
- Management
- Business Related Operations
- Handled all Client Inquiries
- Prepared General Ledger
- Balance Sheet and Income Statement
- Provided Customer Service
- Detail-Oriented
- Communicated through email and fax with customers, patients, doctors, pharmacies, and insurances
- Fluent in English, Polish, and Russian
- Prepared Financial Reporting
- Managed Staff
- Handled all Insurance Authorizations for procedures and or Medications
- Responsible for Managing, training, and hiring staff
- Medical Billing
- Lender relations
- New home salesmanship
- Social Media Marketing
- Contract Negotiation
- Real Estate Law
- Escrow management
- Market monitoring
- Client Needs Assessment
- Property Assessments
- Real estate development
- Certified Negotiation Expert (CNE)
- Court appointed mediation
- Interior Staging
- Recruiting clients
- Negotiations expert
- Buyers' agent
- Traditional marketing
- Lead Follow Up
- CRM software use
- Partnership Development
- Tech-Savvy
- Database Management
- Intuit QuickBooks expert
- Clean Driving Record
- Homeowners insurance knowledge
- Contract Preparation
- Lease drafting
- Property Information Filing
- Proficient in Microsoft Office
- Foreclosures specialist
- Leasing and sales PA licensed real estate agent
- Excellent communicator
- Experienced entrepreneur
- Office reception
- Property Marketing
- Contracting
- Client management
- Leasing and sales
- Business Development
- Sales Presentations
- National Association of Realtors
- Honest and ethical
- Payment Collection
- Financial Planning
- Property Management
- Title Research
- Sales closing
- Highly Professional
Certification
- Real Estate License in Pennsylavania
- Home Health Aid / Personal Care Aid Certification
Languages
Polish
Native/ Bilingual
Rissian
Full Professional
Spanish
Elementary
References
References available upon request.
Timeline
REAL ESTATE AGENT
LMM REALTY LLC
01.2023 - Current
CUSTUMER SERVICE REPRESENTATIVE
CAREMARK LLC, CVS SPECIALTY PHARMACY
10.2021 - 10.2023
HOME HEALTH AID /Personal Care Aide
Assisted Homecare Services
01.2017 - 03.2020
STAFF ACCOUNTANT/ OFFICE MANAGER
TURBO TILE INC.
01.2013 - 12.2021
MEDICAL OFFICE MANAGER/ MEDICAL ASSISTANT
DPM PAUL M. KOSLOW
01.2012 - 09.2013
Bachelor of Science - Accounting, Concentration in Forensic Accounting
Southern New Hampshire University
- Real Estate License in Pennsylavania
- Home Health Aid / Personal Care Aid Certification
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