Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeanetta Williams

Jackson,MS

Summary

Motivated to maintain customer satisfaction and contribute to company success. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Compassionate PCA recognized for ability to complete tasks efficiently and productively. Skilled in patient care, medication administration, and mobility assistance. Excel in communication, empathy, and patience, ensuring high-quality care and support for clients in various settings.

Overview

26
26
years of professional experience

Work History

PCA

Safeway Transport LLC
Jackson, MS
10.2023 - 03.2025
  • Assisted patients with daily living activities and personal hygiene.
  • Monitored patient vital signs and reported any changes to healthcare staff.
  • Educated family members on patient care practices and needs.
  • Transported clients from one location to another in an efficient manner.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Driver

Hallcon
01.2023 - 10.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Customer Service Rep- Work From Home

NexRep
09.2021 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

PCA Work From Home

NexRep
06.2022 - 12.2022
  • Maintained accurate client records, documenting care plans and observations.
  • Maintained accurate records of client care services provided on a daily basis.
  • Managed equipment and supplies efficiently, ensuring availability for client needs.

Rural Carrier Associate

United States Postal Service
02.2015 - 08.2019
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Distributed mail on foot to residences and businesses, delivering to approximately 100+ customers per shift.

Assistant Store Manager

Toys R Us
11.2007 - 07.2018
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Supervised team of 32 employees and provided feedback on performance.
  • Interviewed, hired and trained 6+ staff associates and equipped to comply with company policies and procedures.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Customer Service Agent

Saks.com
03.2017 - 01.2018
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered over 10+ calls per hour, to meet fast-paced call center demands. Devised workaround solutions for customer -related issues, resulting in 100%.

Customer Service

Winn Dixie
03.1999 - 12.2006
  • Maintained current knowledge of store promotions and highlighted sales to customers. Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Used POS system to enter orders, process payments, and issue receipts. Processed POS transactions, including checks, cash and credit purchases or refunds.

Education

GED -

Murrah High School
Jackson, MS
05.2001

Skills

  • Customer Relations & Conflict Resolution
  • Postal regulations
  • Outstanding communication skills
  • Shipping And Receiving
  • Invoicing
  • HIPAA compliance
  • Care plan documentation
  • Safety protocols
  • Patient documentation

Accomplishments

  • Supervised team of 15+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.

Timeline

PCA

Safeway Transport LLC
10.2023 - 03.2025

Driver

Hallcon
01.2023 - 10.2023

PCA Work From Home

NexRep
06.2022 - 12.2022

Customer Service Rep- Work From Home

NexRep
09.2021 - 03.2023

Customer Service Agent

Saks.com
03.2017 - 01.2018

Rural Carrier Associate

United States Postal Service
02.2015 - 08.2019

Assistant Store Manager

Toys R Us
11.2007 - 07.2018

Customer Service

Winn Dixie
03.1999 - 12.2006

GED -

Murrah High School