Jeanette Aghuno
Richmond,VA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
34
34
years of professional experience
Work History
Sales Associate
Walmart
Richmond, VA
11.2020 - Current
- Greeted customers and provided exceptional customer service.
- Assisted Customers with Food and Deli orders.
- Provided accurate information about products, prices and service
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
Dispatcher/Driver
Van Go Transportation
Richmond, VA
08.2014 - 03.2018
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Identified locations and needs of callers to accurately send assistance.
- Advised personnel about accidents, weather conditions or other hazards.
- Prepared weekly performance reviews for drivers based on their adherence to company standards.
Cashier
Ukrops
Richmond, Virginia
07.1990 - 08.2007
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained productive relationships with employees.
Education
Some College (No Degree) - Business Administration
University of Phoenix
Richmond, VASkills
- Customer Needs Assessment
- Contract Preparation
- Order Processing
- Upselling
- Customer Service
- Goal-Oriented
- Excellent communication skills
- Building rapport
Timeline
Sales Associate
Walmart
11.2020 - Current
Dispatcher/Driver
Van Go Transportation
08.2014 - 03.2018
Cashier
Ukrops
07.1990 - 08.2007
Some College (No Degree) - Business Administration
University of Phoenix