Stephen DiDonato
Sicklerville,NJ
Summary
Dedicated and versatile Business Owner and Operations Professional with over 20 years of experience in entrepreneurship, team leadership, and transaction management. Proven track record of managing end-to-end business operations, including financial accounting, sales growth, and vendor relations. Strong background in corporate supervision, staff training, and process improvement within the financial and hospitality sectors.
Overview
32
32
years of professional experience
Work History
Owner/Operator
DiDonato Distributors
12.2004 - Current
- Founded and managed a successful daily wholesale bread distribution company, overseeing all daily operations and logistics.
- Maintained a consistent annual revenue of $300,000 through strategic sales and client retention.
- Manage a diverse client base of 35–75 accounts, ensuring high satisfaction and timely delivery.
- Direct all financial functions, including billing, accounts receivable/payable, payroll, and tax preparation.
- Negotiate and manage relationships with major vendors to ensure optimal product quality and profit margins.
Transaction Processing Supervisor
Delaware Investments
06.1999 - 12.2004
- Led a high-volume transaction processing team, ensuring all department standards for quality and quantity were met.
- Conducted bi-weekly and annual performance reviews, fostering a culture of accountability and growth.
- Developed and implemented staff standards and reporting tools to track productivity and accuracy.
- Trained team members on complex industry rules, regulations, and internal software systems.
- Collaborated with Workflow Coordinators to streamline department schedules and ensure 100% coverage.
Transaction Processing Workflow Coordinator
Delaware Investments
07.1997 - 06.1999
- Managed the daily distribution of work within the AWD system to ensure efficient processing.
- Supported department supervisors in daily operations, identifying and resolving workflow bottlenecks.
Casino Host / Department Trainer
Showboat Hotel and Casino
07.1994 - 07.1997
- Casino Host: Managed marketing events and coordinated VIP transportation and amenities for high-value clients.
- Trainer: Facilitated training sessions for staff on Windows, Word/Excel, and casino regulations.
- Marketing: Executed telemarketing campaigns and convention promotions to drive casino revenue.
Education
Associate of Science - Business Management
Community College of Philadelphia
Philadelphia, PASkills
- Business Operations: P&L Management, Accounting/Tax Prep, Billing & Collections
- Leadership: Staff Training & Development, Performance Reviews, Workflow Optimization
- Sales & Marketing: Client Relationship Management (CRM), Business Development, Promotions
- Compliance: Regulatory Adherence (Financial & Gaming), Quality Control Standards
Accomplishments
- Key Contributor Award – Showboat Casino
- Employee of the Month – Showboat Casino (Multiple awards)
- Professional Development: Completed courses in Effective Supervisor Skills, Managing within the Law, and Increasing Human Effectiveness.
- Project Leadership: Successfully set up State 529 Educational Plans for Hawaii and Pennsylvania (D/I).
Timeline
Owner/Operator
DiDonato Distributors
12.2004 - Current
Transaction Processing Supervisor
Delaware Investments
06.1999 - 12.2004
Transaction Processing Workflow Coordinator
Delaware Investments
07.1997 - 06.1999
Casino Host / Department Trainer
Showboat Hotel and Casino
07.1994 - 07.1997
Associate of Science - Business Management
Community College of Philadelphia