Jeanette Barrow
Summary
Experienced professional in customer interactions, service solutions, and conflict resolution. Known for problem-solving, communication, and adaptability. Ensures customer satisfaction and loyalty, collaborates effectively in teams, and proactively meets goals through empathetic, results-driven service. Recognized for reliability and focus.
Overview
9
9
years of professional experience
1
1
Certification
Work History
COVID Case Investigator
Staffing Resources
11.2020 - 05.2023
- Managed a high volume of calls, providing accurate information and prompt resolutions.
- By using conflict resolution techniques, I reduced escalations by 75%.
Customer Service Representative
Season Solar
04.2019 - 04.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts by 22%.
Customer Service Representative (Remote)
Solar Media
05.2014 - 01.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Stratford Career Institute
Washington, D.C.Certificate - Remote Work Professional
T. Byrd Training Center
Pleasantville, NJ04.2024
Skills
- Proficient Communication
- Multitasking in Fast-Paced Settings
- Organizational Skills
- Problem-solving abilities
- Customer satisfaction measurement
- Professional telephone demeanor
Career Break
Professional Development Pleasantville, NJ
November 1, 2023- April 30, 2024
- Completed training in remote work strategies, Microsoft Office, demand planning, and client management software.
Bereavement Care
May 1, 2023 – September 30, 2023
- Provided compassionate care and emotional support to family members during a time of loss.
Key Contributions
- Achieved a 95% client satisfaction rating through responsive support and effective problem resolution.
- Improved team productivity by 40% through collaboration.
- Reduced escalations by 30% with proactive communication strategies.
Technical Skills
- Proficient in Excel, Word, Outlook, and CRM tools for efficient data management and analysis.
- Experienced with call-handling platforms, optimizing response times and enhancing customer experiences.
- Proficient with platforms like Zoom, Slack, and Teams for remote team collaboration and client communication.
- Experience in employing digital training tools to enhance digital communication capabilities
Certification
- Nationally Remote Work Professional/ Certiprof / 02/2024 - 02/2027
- HIPAA Certification/ New Jersey Department of Health/ 11/2022- 11/2028
Timeline
COVID Case Investigator
Staffing Resources
11.2020 - 05.2023
Customer Service Representative
Season Solar
04.2019 - 04.2020
Customer Service Representative (Remote)
Solar Media
05.2014 - 01.2019
High School Diploma -
Stratford Career Institute
Certificate - Remote Work Professional
T. Byrd Training Center
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