Jeanette Byrd

• Located fire code violations and recommended actions to bring properties into compliance.
• Inspected physical condition of automatic sprinkler systems to report conditions and suggest repairs.
• Inspected buildings to locate hazardous conditions and fire code violations such as accumulations of combustible material, electrical wiring problems and inadequate or non-functional fire exits at various locations GPD inspections.
• Reviewed new fire safety construction documents for extinguisher placement, exit locations and standpipe locations.
• Checked various multi-family residential and business construction sites to determine fire code compliance.
• Administered frequent fire drills to evaluate fire exits, structures and proper functioning.
• Conducted fire exit drills to monitor and evaluate evacuation procedures.
• Repaired and replaced defective fire safety equipment such as sprinkler systems and fire extinguishers.
• Created burn permits and licenses for open hot work grinding or sauteing jobs.

• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Organized patient records to research records, extract medical information and review records for completeness and accuracy.

Used VISTA, CPRS. WEBRAM, Jabber to maintain and record patient data and generate reports. • Verified accurate patient demographic and insurance information to enter into electronic medical system. • Collaborated with local pharmacies to resolve and clarify issues with patient medication. • Scheduled appointments for patients via phone and in person.• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. • Participated in team meetings to improve workflows and contribute to improving patient population outcomes. • Answered telephone calls, recording accurate messages and relaying to designated staff. • Worked remote and independently having the ability to trouble shoot IT issues and utilize problem solving skills. • the ability to multi task and use multiple systems simultaneously ecured patient information and maintained patient confidence by completing and safeguarding medical records. • Secured patient information and maintained patient confidence by completing and safeguarding medical records.

• Compiled and analyzed data utilizing spreadsheets or other database software.• Updated spreadsheets, wrote reports and created documents for customer information or permanent records. • Maintained positive working relationship with fellow staff and management.• Answered face-to-face, telephone and email requests for support and program information. • Answered phones and routed voicemails to respective employees.• Used various systems such as HRSM and REFIDOC to create authorization packets to email or fax to various hospitals and facilities. • Scanned. uploaded and requested medical records.• Maintained spreadsheet and workload.• Scheduled appointments for patients that were eligible for community care handled incoming calls and directed callers to appropriate department or employee.

• Mailed patient appointment letters.
• Maintained and obtained medical records.
• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
• Verified and updated clinical records.
• Interviewed patients to verify and update clinical and demographic records.
• Used VISTA, CPRS, EXCEL to maintain and record patient data and generate reports.
• Performed medical records management, including filing, organizing and scanning documents.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment. • Acting and covering as Supervisory MSA duties include but are not limited to: -Plans and directs programs at the medical centers and/or outpatient clinics • Assigns and evaluates the work of subordinate staff• Resolves complex problems to ensure patient services are met• Evaluates new products, equipment, and systems in order to make recommendations for improved operations -Identifies educational or training needs • of staff Evaluates performance and offers feedback pertaining to peers and work environment • Schedule patients and consults• Responsible for scheduling patients and assisting doctors, peers, and patients• Extracts and analyzes data in order to provide reports in support of performance measures to senior management • Plans and organizes work to meet local and VA-wide time frames to complete analysis requirements, reports, and special assignments • Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record • Responsible for maintaining the confidentiality of information obtained to carry out required duties • Communicates with physicians, case managers, and other allied health professional staff • Works independently making decisions based on guidelines, precedents, and regulations • Other related duties as assigned• Assigning and evaluating the work of subordinate staff• Resolving complex problems to ensure patient services are met• Identifying educational or training needs that are beneficial to my peers• Resume review for new applicants and assist with making final decisions on selections• Able to schedule in various clinics able to adapt change and be able to assist in any situation because I great knowledge in running various clinics. • Verified accurate patient demographic and insurance information to enter into electronic medical system. • Communicated pertinent information and potential problems to physicians and nurses. • Delivered direct and indirect patient care in accordance with hospital and physician practice policies. • Answered telephone calls, recording accurate messages and relaying to designated staff. • Entered codes, based on diagnosis to maintain accuracy for billing department.• Scheduled appointments for patients via phone and in person.• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.• Used Vista, CPRS and VSE software to process patient appointments and also vast knowledge of scheduling in multiple clinics. • Answered phones, scheduled appointments, greeted patients and ordered supplies.• Kept facility stocked with necessary supplies, equipment and instruments.• Printed and filed examination data records according to HIPAA patient standards.• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency. • Handled incoming calls and directed callers to appropriate department or employee. • Maintained positive working relationship with fellow staff and management.• Encouraged and improved cross-department internal communication• Duties related to the receipt, intake, and indexing of health and administrative information •

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Answered and redirected incoming phone calls for office.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Organized new employee orientation schedules for new hires. • Schedules donor's appointments and calls donors to remind them of their appointments • In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process • The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature • Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels • Educate new donors on the use of therapeutic products made from donated plasma • This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition, and any other information pertinent to the donor • Ensures that all donor questions are answered timely, accurately, and professionally• Registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center • Answer a multi-line telephone and answer callers question or transfer calls to appropriate staff member • Maintains alertness and awareness to any reaction by a donor may have during or after the process and notifies appropriate staff • Alerts Group Leader or Supervisor of donor flow issues• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs • Understands the policies and procedures associated with hyper immune programs at the center if applicable • Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed • Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures • Promotes safety in all actions• Maintains confidentiality of all personnel, donor, and center information• Providing support for the recruitment and placement of a variety of positions in a complex work setting • Reviewing and interpreting regulations, standards, or other guides for impact on the recruitment and placement program • Performing thorough analysis of operating procedures and mission requirements to accurately identify problems • Developing creative solutions to identified HR problems involving recruitment and placement • Acting as technical advisor for a variety of professional standards boards in order to establish employee compensation. • Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma process
• Administered compensation, benefits, and performance management systems at direction of supervisor.
• Coordinated employee training programs to improve productivity and performance.
• Applied mediation and collaboration to successfully resolve employee complaints and grievances.
• Responded to employee inquiries regarding benefits and other HR topics.

Novastaff on computer with Epic and a hear to HIPPA laws

• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Upheld infection control and prevention policies across different patient-facing areas.

• Facilitated personal hygiene management, feeding and ambulation.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Documented patient information and care activities in electronic health record.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Helped patients complete range of motion exercises to prevent loss of function during care. • Medical Terminology Knowledge• Customer Service• Quick Problem Solver• Medical Procedures• Vital Signs• Daily Living Activities• Mobility Assistance• Team Player• Special Medical Equipment• Blood Pressure• Prepared Patient Rooms• Understands Medical Procedures• CPR First Aid• Clinical Training Medical• Long Term Car• Skin Pressure Problems• Recorded detailed prognosis, treatment, responses and progress notes in patient charts. • Performed comprehensive patient assessments, recording and monitoring vital signs and collecting specimens and interpreting lab results. • Assessed patients, documented observations and reviewed patient charts to determine care needs. • Delivered compassionate care to increase comfort and psychological, social and spiritual well-being. • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients. • Provided basic care to over 10 patients per shift by bathing and grooming patients, changing bedding and preparing meals
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Upheld infection control and prevention policies across different patient-facing areas.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Followed directions of licensed nurses to administer medications and treatments.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs. • Clinical Training Medical• Long Term Care• Technical Treatment Procedures• Skin Pressure Problems• Daily Inputs• Mobility Activity• Adaptive Equipment•
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.

• Maintained high volume of calls and met demands of busy and productive group.
• Maintained consistently high success rate of collecting on overdue accounts.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Achieved performance goals on consistent basis. • Mentored new members of collections staff during onboarding• Took numerous inbound calls• Collected record amount of outstanding accounts• Collector of the month several times receiving many accolades• Resolved customers billing problems reducing accounts delinquency Utilized problem solving skills•
• Achieved performance goals on consistent basis.
• Documented customer payment interactions and account statuses for future reference.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Negotiated payment plans with customers to prevent accounts from entering collections.

• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Pleasantly greeted and engaged customers, assisting with any mail-related issues.
• Delivered packages and mail to business and people in local area.
• Picked up outgoing mail from letter boxes and in person from customers.
• Planned and cased mail in sequence of delivery for designated route.
• Maintained accurate records of attempted and missed deliveries as required by post office.
• Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
• Worked closely with other employees in mail office and handled various administrative tasks.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Handled mail and packages with care to prevent damage during delivery.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Distributed mail on foot to residences and businesses, delivering to approximately 500 customers stops per shift.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Monitored weather conditions regularly to adjust delivery routes accordingly.
• Kept mail delivery records to track delivered and undelivered items and identify delivery issues. • Ensured the safe and timely delivery to mail and parcels Express mail and registered mail and packages as well • EDUCATION AND TRAINING Operated the LLV and other postal vehicles Prepared mail for delivery Worked in all weather conditions and climates
• Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.