Jeanette Caputo
Deerfield Beach,FL
Summary
Result oriented customer service team leader with 14+years' experience in the beauty industry-education director-customer service resolutions. Former Salon/Spa owner, Beauty Supply owner. Retail sales and customer account building is a very strong diverse leadership trait bringing business company goals towards winning level of achievements. Creating a pleasant atmosphere working environment. Proficient in working with product lines such as: Redken, Matrix, Paul Mitchell, Olaplex, Rusk, Goldwell, Wella, Aveda, Bed Head, Dermalogica, Image, Repechage,
OPI, Creative Nail Design.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Assistant Salon Manager
Ulta Beauty Inc.
04.2023 - Current
- Offered discounts and manager promotions to loyal customers.
- Developed sales and promotional campaigns around special holidays and seasonal events.
- Identified competent talent for salon professionals to have full salon floor coverage for amenities.
- Gathered feedback from clients to provide pleasant salon experience.
- Monitored stock of Salon products and ordered supplies.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Cross-sold and up-sold new haircare products.
Director of Education /School Supervisor
Golden Shear School Of Cosmetology
05.2021 - 12.2022
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Developed curriculum for esthetic program and facilitated with Image skincare protocols.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Reviewed and refreshed curriculum with faculty members to continuously improve quality of instruction.
- Developed partnerships with businesses and organizations to build awareness, increase support and share resources.
- Planned and organized Image skincare events for students and Salon Clinic.
- Oversaw development and implementation of quality educational programs
- Recruited, trained and mentored faculty and staff in best practices for instruction
- Observed teachers and students in classrooms to gather data and improve instruction
School Supervisor/Esthetics Instructor
The Salon Professional Academy
02.2017 - 03.2019
- Director of Education
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Proficient in evaluating problems with ability to resolve quickly and efficiently in all situations
- Lead Educator for Esthetic Program and Salon Clinic
- Developed professional relationships with teachers and school administrators to integrate into team and best serve students
- Created Esthetic curriculum with Image skincare
- Educated Faculty and Students in Image skincare protocols
Practice Manager
Fountain Of Youth Medical Spa/Cosmetic Surgery
02.2016 - 02.2017
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed policies and procedures for effective practice management.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Partnered with Image skincare for medical esthetics
- Educated staff on Image skincare products and procedures.
- Planned and organized Image skincare launch party with successful revenue.
- Trained by Chief Surgeon : Dr. David Suarez in sales and procedures in cosmetic surgery.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations
- Boosted staff morale by offering constructive feedback and specific direction
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Addressed and remedied all patient or team member issues
School Manager/School Program Supervisor
Robert Fiancé Schools
01.2012 - 12.2016
- Planned and monitored implementation of technology-based learning programs.
- Designed course materials and supported implementation.
- Collaborated with administrators to determine course objectives.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Provided subject matter expertise on all courses, materials and lesson plans.
- Contributed to development of comprehensive employee training courses.
- Negotiated contracts and delivery plans with vendors.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with strong sense of personal responsibility.
Salon Spa Owner
Ahead Of The Times
01.1997 - 08.2007
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
- Prepared bank deposits and handled business sales, returns and transaction reports
- Trained and motivated employees to perform daily business functions
- Introduced new methods, practices, and systems to reduce turnaround time
Beauty Supply Owner
Unisex Beauty Supply
06.1984 - 10.1997
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Delegated workplace responsibility to appropriate staff.
- Educated service personnel on company policy and procedure.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Customer Service Needs for Salon Owners and Public
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Resolved problems, improved operations and provided exceptional service
Education
Master Educator Accreditation - Education
Thomas Edison College
Hackensack, NJ05.2012
Skills
- Multitasking Abilities
- Critical Thinking Problem Resolutions
- Flexible and Adaptable
- Interpersonal Communication
- Employee Hiring, Scheduling
- Employee Training
- Business Evaluation Reports
- Budget Reports
- Event Planning
- Product promotions and launching products
- Inventory / Business Supply Ordering
- Bilingual/Spanish
- Knowledge of supervisory concepts
Certification
- Certified Master Educator, 14+ years
- State of New Jersey
- State of Delaware
- Dermaplaning Certification
- Microdermabrasion Certification
- Nano-Fusion Certification
- Microcurrent Certification
- Galvanic Current Certification
- Hair Extension Certification
- Keratin Complex Certification
Timeline
Assistant Salon Manager
Ulta Beauty Inc.
04.2023 - Current
Director of Education /School Supervisor
Golden Shear School Of Cosmetology
05.2021 - 12.2022
School Supervisor/Esthetics Instructor
The Salon Professional Academy
02.2017 - 03.2019
Practice Manager
Fountain Of Youth Medical Spa/Cosmetic Surgery
02.2016 - 02.2017
School Manager/School Program Supervisor
Robert Fiancé Schools
01.2012 - 12.2016
Salon Spa Owner
Ahead Of The Times
01.1997 - 08.2007
Beauty Supply Owner
Unisex Beauty Supply
06.1984 - 10.1997
Master Educator Accreditation - Education
Thomas Edison College