Jeanette Cardenas
New York,NY
Summary
Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.
Overview
22
22
years of professional experience
Work History
Home Health Aide
Visiting Nurse Services of New York
New York , NY
2019.04 - 2022.01
- Transported clients to doctor appointments and social events.
- Provided companionship and monitored health condition of clients.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.5
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Certified Nursing Assistant
Methodist Home for Nursing and Rehabilitation Center
New York , NY
2013.02 - 2021.10
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented activities and recorded information in EMR system.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Cashier
99 Cents & Discount Store
New York , NY
2000.02 - 2008.04
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
Murry Bergtraum High School For Business Careers
New York, NY1989-07
Skills
- Client documentation
- Client safety and first aid
- Knowledge of state regulations
- Interpersonal Communication
- Customer Service
- POS Systems
- Customer Assistance
- Time management skills
- Written and verbal communication
Timeline
Home Health Aide
Visiting Nurse Services of New York
2019.04 - 2022.01
Certified Nursing Assistant
Methodist Home for Nursing and Rehabilitation Center
2013.02 - 2021.10
Cashier
99 Cents & Discount Store
2000.02 - 2008.04
High School Diploma -
Murry Bergtraum High School For Business Careers
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