Jeanette Case
Monmouth,OR
Summary
Driven and empathetic, with a proven track record in customer service excellence and cash management, honed at Tractor Supply and other notable employers. Skilled in conflict resolution and POS system operations, I consistently enhance customer satisfaction and operational efficiency. My dedication to team collaboration and integrity has significantly contributed to workplace achievements, including improved service delivery by 30%.
Overview
50
50
years of professional experience
Work History
Cashier
Tractor Supply
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end ofeach shift.
Veterinary Assistant/Receptionist
Ash Creek Animal
08.2002 - 06.2013
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collected patient biopsies and blood samples for laboratory analysis.
- Groomed and bathed animals to maintain hygiene and appearance.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
- Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
- Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
- Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
- Streamlined administrative tasks to ensure veterinary team could focus on patient care.
- Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
- Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted in examination and treatment of animals in veterinary clinic.
- Followed safety protocols for handling animals.
- Prepared animals for surgical procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Maintained clean and safe animal living areas.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Monitored vital signs and provided nursing care for animals.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Kept detailed records of animal treatments and medications.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Collected and processed samples for laboratory testing.
- Observed animals for signs of distress or illness.
- Assisted veterinarians with euthanasia of animals.
- Prepared and administered diets and feedings according to instructions.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Educated clients on post-surgical care and nutrition.
- Performed testing and completed blood counts.
- Monitored laboratory animal behavior and health.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Improved workflow by introducing more efficient document handling and organization practices.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Supported company correspondence by drafting and distributing memos and emails.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Improved data privacy compliance with meticulous management of sensitive information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected Type payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Assistant to the Director of Operations
State of Oregon-Oregon State University
09.1986 - 09.1998
- Facilitated change management processes during periods of organizational restructuring or transition.
- Served as a liaison between the Director of Operations and other departments, fostering strong cross-functional relationships.
- Prepared presentations and reports for internal stakeholders, effectively communicating key insights related to operations strategy implementation.
- Contributed to the development of company policies and procedures, fostering a culture of continuous improvement.
- Coordinated training programs for employees across various roles, supporting professional development initiatives within the organization.
- Supported risk management efforts by identifying potential areas for concern within operational workflows.
- Provided comprehensive administrative support to the Director of Operations, enabling them to focus on their core responsibilities.
- Improved communication flow within the organization by establishing effective channels for information sharing and collaboration.
- Collaborated with HR department on recruitment efforts, helping to bring on board top talent for key positions.
- Managed special projects as assigned by the Director of Operations, ensuring successful completion and alignment with organizational objectives.
- Assisted in developing performance metrics and monitoring progress towards goals, driving accountability throughout the organization.
- Assisted in managing budgets and financial reports, ensuring proper allocation of resources and fiscal responsibility.
- Coordinated with various departments for seamless execution of projects, meeting deadlines and maintaining high-quality standards.
- Maintained accurate records of departmental activities, facilitating easy access to essential data when needed.
- Assisted in the implementation of technology solutions that improved operational efficiency while remaining costeffective.
- Enhanced operational efficiency by streamlining processes and implementing new systems.
- Managed schedules and travel arrangements for the Director of Operations, optimizing time management and productivity.
- Supported the Director of Operations in executing strategic initiatives, contributing to overall organizational success.
- Conducted research on industry trends and best practices, informing decision-making processes at an executive level.
- Organized meetings and events, ensuring all logistics were handled efficiently and professionally.
- Coordinated with General Manager in different operational issues and promotional activities.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Created and managed office systems to efficiently deal with documentation.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Wrote reports, executive summaries and newsletters.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Led staff and vendors in providing high level of service for owner and guests.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Assistant Store Manager
Hi School Pharmacy
12.1983 - 07.1985
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
Information Technology Intern
State Farm Insurance -Life Company
06.1977 - 06.1983
- Installed and configured software and hardware.
- Enhanced system efficiency by troubleshooting and resolving hardware and software issues.
- Implemented data backup procedures, safeguarding essential company information against potential loss or corruption.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- . Provided exceptional support during peak times by effectively prioritizing and managing multiple tasks simultaneously, ensuring timely completion of all assignments.
- Conducted research on emerging technologies to identify opportunities for innovation and improvement within the organization.
- . Implemented quality assurance protocols that reduced product defects by proactively identifying bugs during development stages.
- Set up and maintained Type servers.
- Trained new team members on IT best practices and company-specific processes, fostering a collaborative work environment.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business objectives.
- Supported the successful completion of large-scale projects by providing technical expertise throughout each phase of development.
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Generated project status reports for upper management review, demonstrating proficiency in Software.
- Collaborated with other interns on Type project to meet program requirements and demonstrate skills development.
- Improved team collaboration by setting up and maintaining project management tools.
- Monitored network performance, identifying and addressing potential issues before they impacted users.
- Assisted in coding and debugging efforts for software development projects, improving product quality.
- Contributed to successful rollout of mobile device management (MDM) solutions, enhancing data security on company devices.
- Increased user satisfaction with prompt and accurate technical support.
- Resolved technical issues quickly, minimizing disruptions to business operations.
- Streamlined data backup procedures, significantly reducing risk of data loss.
- Supported creation of user manuals and training materials for new software applications.
- Optimized website performance for better user experience by implementing responsive design techniques.
Specialist 3 /Receptionist/Benefits Screener
State Of Oregon, Department Of Human Services
12.1974 - 06.1977
- Developed expertise in specialized tasks, enhancing team efficiency and project outcomes.
- Analyzed complex data sets to support informed decision-making processes.
- Coordinated with cross-functional teams to drive project success and timely delivery.
- Improved workflow efficiency by streamlining processes and implementing best practices.
- Managed specialized projects to achieve key organizational objectives.
- Facilitated training sessions for new team members to ensure seamless integration.
- Enhanced client satisfaction by addressing unique needs and providing tailored solutions.
- Conducted in-depth research to support strategic planning and development.
- Optimized resource allocation to maximize project effectiveness and minimize waste.
- Spearheaded initiatives to enhance operational efficiency and improve service delivery.
- Implemented innovative solutions to address complex challenges and improve processes.
- Improved communication channels within the team, resulting in better collaboration.
- Conducted detailed analysis to identify areas for improvement and recommend strategies.
- Led efforts to standardize procedures, ensuring consistency and quality across projects.
- Resolved technical issues promptly to minimize downtime and maintain productivity.
- Assisted in the development of comprehensive reports to facilitate strategic planning.
- Played a key role in project management, ensuring timelines and deliverables were met.
- Enhanced team performance by fostering a collaborative and supportive work environment.
- Followed all company policies and procedures to deliver quality work.
- Developed and maintained strong relationships with key stakeholders to support project success.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Facilitated workshops for professional development of junior staff members.
- Developed training materials to enhance staff proficiency and productivity.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Implemented customer feedback system to inform product development.
- Improved team collaboration by initiating regular strategy meetings.
Education
Associate Of Applied Science - Medical Assistance
Mohawk Valley Community College
Utica, NY06.1974
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Staff training
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Inventory control
- Order packaging
- Decision making aptitude
- Sales expertise
- Daily reporting
- Retail merchandising
- Product recommendations
- Drawer balancing
- Returns processing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Order verification
- Reports and documents
- Point of sale proficiency
- Records maintenance
- Fraud prevention awareness
- Loss prevention
- Identification checks
- Loyalty program promotion
- Staff mentoring
- Proficient in software
- Payment posting
- Regulatory compliance
- Sales techniques mastery
- Report preparation
- Liquor regulations and compliance
- Expense tracking
- Liquor law compliance
- Spirit, wine, and beer expertise
- Multitasking and organization
- Organizational growth
- Clear communication
- Empathy and patience
- Data entry
- Inventory restocking
- Training and onboarding
- Complaint resolution
- Credit card processing
- Basic math
- Visual merchandising
- Upselling techniques
- Sales transactions
- Promotions and discounts
- Merchandise exchange
- Checkout monitoring
- Online orders preparation
- Ordering and stocking
- Scanner operations
- Credit and cash transactions
- Receipt handling
- Transaction handling
- Point-of-sale system
- Gift card handling
- Financial records oversight
- Dependability and reliability
- Hospitality and accommodation
- Exchanges processing
- Problem-solving
- Honest and dependable
Timeline
Cashier
Tractor Supply
07.2023 - Current
Veterinary Assistant/Receptionist
Ash Creek Animal
08.2002 - 06.2013
Assistant to the Director of Operations
State of Oregon-Oregon State University
09.1986 - 09.1998
Assistant Store Manager
Hi School Pharmacy
12.1983 - 07.1985
Information Technology Intern
State Farm Insurance -Life Company
06.1977 - 06.1983
Specialist 3 /Receptionist/Benefits Screener
State Of Oregon, Department Of Human Services
12.1974 - 06.1977
Associate Of Applied Science - Medical Assistance
Mohawk Valley Community College