Overview
Work History
Education
Skills
Timeline
Generic

Jeanette Cedillos

Grand Prairie ,Texas

Overview

7
7
years of professional experience

Work History

Shift Leader Manager

Smoothie King
Fort Worth, TX
01.2022 - Current
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Helped employees accomplish tasks during peak periods.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Implemented operational changes based on feedback from customers or management directives.
  • Identified needs of customers promptly and efficiently.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Conducted daily pre-shift meetings to ensure smooth operation of the shift.
  • Recommended opportunities for growth and advancement to motivate employees.

Team Member

Dunkin' Donuts
Mascotte, FL
09.2023 - 07.2025
  • Looked for ways to go above and beyond job requirements.
  • Operated cash registers to process payments from customers.
  • Implemented strategies to take advantage of new opportunities.
  • Rotated through series of different stations based on team needs.
  • Provided customer service support to ensure satisfaction.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained positive working relationship with fellow staff and management.

Phone Receptionist

Victory Outreach Ministries
Grand Prairie, TX
10.2018 - 07.2023
  • Assisted with scheduling appointments and maintaining calendars.
  • Answered incoming calls in a professional and courteous manner, providing excellent customer service.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Maintained a high level of professionalism while representing the company on the phone.
  • Updated customer contact information in database ensuring accuracy at all times.
  • Greeted visitors to the office warmly and directed them to the appropriate personnel or department.
  • Utilized conflict resolution skills when dealing with difficult callers or situations.

Education

High School Diploma -

CROSSWINDS HIGH SCHOOL
1100 N CARRIER PKWY, GRAND PRAIRIE, TX, 75050
05-2021

Skills

  • Employee training
  • Customer service
  • Team building
  • Conflict resolution
  • Scheduling coordination
  • Problem solving
  • Time management
  • Multitasking capacity
  • Coaching and mentoring
  • Performance evaluations
  • Reliability
  • Active listening
  • Coordinating daily operations
  • Professionalism

Timeline

Team Member

Dunkin' Donuts
09.2023 - 07.2025

Shift Leader Manager

Smoothie King
01.2022 - Current

Phone Receptionist

Victory Outreach Ministries
10.2018 - 07.2023

High School Diploma -

CROSSWINDS HIGH SCHOOL

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Jeanette Cedillos