Jeanette Collins

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
• Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
• Strengthened client relationships through effective communication regarding billing issues and concerns.
• Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.

• Provided ongoing support to finance team members during peak periods or staff absences, ensuring continuity of operations without sacrificing the quality or timeliness of deliverables.
• Served as a key point of contact for internal and external stakeholders, promptly and professionally addressing inquiries and resolving issues related to accounts payable and receivable matters promptly and professionally.
• Collaborated with team members on special projects, such as system implementations or process redesigns, resulting in increased operational efficiency.
• Verified Medicare Notice of Election of Hospice Benefits and Notice of Termination/Revocations and Medicaid Enrollment for assigned teams per established procedures.
• Coordinates the financial assessment and payment agreement process for patients that are uninsured.
• Maintain the revenue cycle key performance indicators targets as established by the Chief Financial Officer.

Performs month-end billing cycle processes
► Performs month-end billing audit processes to ensure the accuracy of patient billing
► Ensures Medicare and Medicaid certifications are complete before claims are released for
payment
► Processes billing, payment, contractual, and bad debt adjustments
► Performs the electronic claims submission process for all payor sources
► Monitors claims on the Medicare on-line System and collaborates with the Patient Accounts
Coordinator to ensure submitted forms and claims are accurate and processed timely
► Processes Traveling Patient Contracts for patients traveling outside the agency's service
area
► Assists Reimbursement team Leader with monthly aging reports for problem accounts and
assists in the collection process
► Maintains the Revenue Cycle Key Performance Indicators targets as established by the
CFO
► In collaboration with the Reimbursement Team Leader, maintains accurate payor source
information and billing rates in Suncoast Solutions software
► Completes required payor sources' annual and quarterly reports
► Generates statistical reports as required

► Identifies new hospice care admissions for assigned teams
► Ensures patients' primary and all other medical insurance, have been verified and documented
► Set up and maintain patients' primary, secondary, and other identified coverage
► Investigates and verifies patients' medical insurance benefits when benefits change
► Coordinates the Financial Assessment and Payment Agreement process for patients that are
uninsured
► Verifies Medicare Notice of Election of Hospice Benefits and Notice of Terminations/Revocations
and Medicaid Enrollments per established procedures
► Performs pre-billing audit functions per established procedures
► Coordinates the Residential Room and Board process with Social Workers at the Inpatient Units and
processes room and board Payment Agreements, charges, payments, and refunds
► Follow up on patient accounts per established procedures
► Documents all follow-up on patient accounts for billing
► Prepares Billing Adjustment and Payment Adjustment forms
► Maintains the Revenue Cycle Key Performance Indicators targets as established by the CFO.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos, and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Answer telephone calls and communicate facilitation responsibilities
• Review newly opened cases for completeness; obtain information required to complete the opening process; label folders for case openings; photocopy and distribute necessary paperwork for disciplines as required
• Ability to accurately and efficiently fulfill assignments promptly
• Demonstrate flexibility when support coverage is needed in other areas
• File patient documents in the correct chart order in the correct chart
• Perform chart audits
• Ability to create and maintain database reports
• Mail physicians verbal orders for signature
• Updated the hospital admission and death files

• Increased accuracy in payment postings by carefully reviewing remittance advices and applying adjustments as needed.
• Facilitated clear communication between patients, healthcare providers, and insurance companies to resolve discrepancies and maintain positive relationships.
• Analyzed trends in billing discrepancies to identify opportunities for process improvements that would reduce costly errors and increase revenue recovery efforts.
• Developed comprehensive knowledge of multiple insurance plans, allowing for efficient navigation of varying requirements and processes.
• Collaborated effectively with cross-functional teams such as coding specialists, case managers, and financial counselors to ensure seamless workflows within the department.
• Stayed current with industry regulations and changes, ensuring compliance in all aspects of patient account coordination.
• Reduced errors in claim submissions, ensuring thorough verification of patient information and coverage details.
• Prepared accurate and timely reports on account activity for management review, enabling informed decisionmaking.
• Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.