JEANETTE COMBS
Surprise ,AZ
Summary
Accomplished professional with a diverse background in customer service, healthcare, and project coordination, notably at WaFd. Excelled in roles requiring critical thinking and MS Office Suite proficiency, achieving seamless operations and enhanced client satisfaction. Demonstrated exceptional ability to manage high-volume transactions and complex customer inquiries, underpinning a track record of maintaining confidentiality and advancing customer relations.
Overview
9
9
years of professional experience
Work History
Bank Teller
WaFd
Fernley, NV
03.2022 - 10.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Count and balance cash drawers accurately at the beginning and end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Pharmacy Clerk
United Health Group (Optum Rx)
Phoenix, AZ
02.2019 - 09.2021
- Verify patient identifiers, as well as prescription specifics to include physicians approvals, gathering credentials prior to medication fulfillment and disbursement.
- Small prescription claims and reimbursements.
- Processing of orders, request of medication including refills and pre-authorizations, creating updating and maintaining customer accounts and records.
- Medical coding and Terminology.
- Aiding patients with enrollment as well as annual re-enrollment, ensuring physicians and pharmacist are informed and aware of all patients medical needs and restraints as related to prescriptions.
Customer Service Rep
Synchrony Financial
Phoenix, AZ
07.2018 - 02.2019
- Answering inbound calls in a call center setting.
- Gathering information from merchants and customers regarding all facets of client credit card accounts, needs and inquiries.
- Outline and educate on promotional purchases, programs, and balances.
- Aiding customers with possible resolutions including credit information inquiries and payments on new and existing accounts.
- Maintain open accounts as well as close accounts when required to do so.
- Request and process credit line increases and offer incentives for long and good standing accounts/customers.
- Verify and resolve transactions on respective accounts that have been flagged as suspicious.
- Fraudulent transaction flagging and resolution.
Customer Relations Front Desk
Cigna Healthcare
Phoenix, AZ
01.2018 - 07.2018
- Assist patients with initial registration and appointment check-in, as well as appointment setting gathering required documentation prior to in office medical visits.
- Provide patients with specimen instructions as well as specimen collection for submission, providing nurses and physicians with patient chart gathered data.
- Medical terminology and billing.
Project Coordinator
NFL Combine Performance / Global Cuisine
Los Angeles, CA
05.2014 - 08.2016
- Provide staff with weekly schedules of daily activities in contrast to daily dietary needs, coordinate weekly and daily budgeted grocery shopping schedules.
- Create weekly and often times daily spreadsheet menus that fit the dietary needs and restraints for each individual athlete.
- Serve athletes according to menu needs and daily menu selections, coordinate all nutritional needs as well as monitor weight and caloric intake on an individual level.
- Participating in weekly meetings as well as daily briefings on dietary improvements and expectations as set by their organizations dietitian.
Project Coordinator Assistant
Pink Rose L.L.C
La Puente, CA
01.2014 - 05.2014
- Coordinate budget plans on all approved projects.
- Conduct interviews of potential event employees.
- Schedule and spearhead one on one meetings and agreements with high profile clients and companies.
- Participate and coordinate strategic leadership meetings with investors.
- Coordinate proper catering and or meal arrangements in compliance with party planning and events.
- Conducting quarterly marketing plans to generate profit for the company.
- Client assessment and team meetings to determine if and when the catering needs are met.
- Produce and create company marketing giveaway plans, programs and incentives.
Education
Healthcare Pharmacy
Rio Salgado
AZ/OnlineGeneral Classes No Degree Obtained. - General
Citrus College
Glendora, CA06.2000
High School Diploma Obtained. - General
Duarte High School
Duarte, CA06.1995
Skills
- MS OFFICE SUITE
- MS WORD
- MS WINDOWS
- MS OUTLOOK
- MS POWER POINT
- CUSTOMER SERVICE- Call Center/In Person
- CRITICAL THINKING
- MARKETING AND PROJECT COORDINATION
- HEALTHCARE
- MEDICAL RECORDS/CHARTING
- MEDICAL TERMINOLOGY
- MEDICAL BILLING
Additional Information
I am an asset to any team I join. As I am in the beginning stages of creating my background in the IT world currently studying for my security+ certification.
Timeline
Bank Teller
WaFd
03.2022 - 10.2022
Pharmacy Clerk
United Health Group (Optum Rx)
02.2019 - 09.2021
Customer Service Rep
Synchrony Financial
07.2018 - 02.2019
Customer Relations Front Desk
Cigna Healthcare
01.2018 - 07.2018
Project Coordinator
NFL Combine Performance / Global Cuisine
05.2014 - 08.2016
Project Coordinator Assistant
Pink Rose L.L.C
01.2014 - 05.2014
Healthcare Pharmacy
Rio Salgado
General Classes No Degree Obtained. - General
Citrus College
High School Diploma Obtained. - General
Duarte High School