Jeanette Cooper

• Execute the company vision and expectations through example, management and measurement of performance of center store department associates.
• Empower teams to deliver a great shopping experience.

• Perform manager on duty (MOD) duties when assigned; ensure the entire store team is productive and the total store meets standards.
• Manage SMART inventory, ordering processes, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.
• Manage the store’s DSD operation as well as the product availability for all CGO merchandise items.

•Demonstrate and role model exceptional customer service exceeding customer expectations; ensure associates greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation.
• Ensure each department’s signing and merchandising reflects the preferences of the local customer base and overall value message.

• Recruit, hire, manage, develop, evaluate and retain a team of direct and indirect reports in accordance with company policies and procedures; staff and schedule department employees within staffing plan and budget.

• Train and coach associates on all KPI’s, product processing, customer service, product knowledge, suggestive selling, safety and sanitation.
• Evaluate department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.
• Ensure shelf conditions and planogram integrity by monitoring new and discontinued items, and distribution voids according to company policy.
• Coordinate, plan and order seasonal and non-seasonal merchandise as it relates to advertised events and time of season; educate associates on the effect of market area conditions and seasonal variations on product and sales.
• Develop and maintain a positive image in the community by participating and partnering in community events.

• Attend and participate in weekly meetings to discuss departments’ progress, financial results, recommendations and training enhancements.
• Ensure center store departments operations are consistent with all aspects of federal, state and company health, safety and sanitation codes.
• Ensure adherence to wage and hour policies and regulations.
• Ensure all policies and programs are communicated and executed in a positive and timely manner.

• Responsible for opening and closing store procedures
• Responsible for food safety and sanitation in the fresh departments. Ensuring the store is compliant with state and federal safety regulations.

• Created nightly shift task lists to assign duties to each employee.
• Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
• Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Mentored new sales associates to contribute to store's positive culture.

• Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
• Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
• Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
• Received and unloaded new items upon delivery and checked products for damage and order accuracy.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Completed prep work on pre-packaged vegetables and fruits.
• Blocked produce and culled damaged or spoiled pieces.
• Ordered produce for following day based on projected needs.
• Pleasantly greeted customers and provided prompt and courteous service.
• Supported promotional plans by updating signage with price changes.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Developed and delivered engaging sales presentations to convey product benefits.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Exceeded goals for new accounts in single sales cycle.
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
• Set up calendar with customer birthdays and other special events for personal touch.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Implemented brand marketing and sales campaigns.