Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Jeanette Cotto Colon

KILLEEN,TX

Summary

Adept at electronic health records management and fostering healthcare customer service, my tenure at Killeen ISD showcased a blend of technical proficiency and interpersonal skills. Leveraging organizational talents and medical office administration acumen, I enhanced clinic efficiency and patient satisfaction, embodying professionalism and a strong work ethic in fast-paced environments.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Clinic Aide

Killeen ISD
KILLEEN, TX
01.2018 - Current
  • Administered injections, immunizations, medications, or treatments under the direction of a physician or nurse practitioner.
  • Kept examination rooms and smaller pod areas clean for new patients.
  • Maintained an organized inventory of all medical supplies within the clinic setting.
  • Performed basic laboratory tests such as urinalysis or blood sugar testing.
  • Organized patient charts according to established protocols.
  • Observed patients' progress during treatment plans according to established guidelines.
  • Organized medical records and documents in a secure database system.
  • Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.
  • Administered medications under physician's supervision.
  • Recorded patient medical histories, updated charts and obtained insurance approvals as appropriate.
  • Processed orders for medical supplies and lab equipment.
  • Handled general office duties to support administrative staff during peak hours.

Medical Assistant

MedLab LLC
KILLEEN, TX
04.2016 - 01.2018
  • Prepared treatment rooms for patient examinations.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Contacted medical facilities to schedule patients for admission.
  • Educated patients about medications, procedures and physician's instructions.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

Medical Assistant

Scott And White Clinic
KILLEEN, TX
04.2006 - 05.2009
  • Prepared treatment rooms for patient examinations.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed routine maintenance and repair.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Incorporated outside records into charts and EHR.
  • Scheduled appointments for patients via phone and in person.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Organized patient charts before each day's clinic sessions began.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Clerical Assistant

United State Army
09.1999 - 09.2005
  • Answered and directed phone calls to appropriate staff members.
  • Coordinated travel arrangements and accommodations for staff members.
  • Completed and mailed contracts, invoices or checks.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Scheduled meetings and appointments for department heads.
  • Delivered messages and ran errands.
  • Provided administrative support for staff members.
  • Monitored office expenses and submitted purchase requests.
  • Typed, formatted and edited correspondence and other documents.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Supported the planning and execution of corporate events and meetings.
  • Prepared documents such as letters, memos, agendas.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Troubleshot office equipment, computer hardware and software issues.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Computed, recorded and proofread data or reports.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Processed and prepared business or government forms and expense reports.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Answered phone calls and directed them to the appropriate personnel.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Maintained an organized filing system of paper documents.
  • Answered multi-line telephone system and routed calls to appropriate personnel.

Education

Bachelor of Arts - Sociology

Texas A&M Central Texas
Killeen, TX
05-2012

Associate of Arts - General Studies

Central Texas College
Killeen, TX
05-2010

Vocacional Republica De Costa Rica
Caguas, PR

Skills

  • Healthcare customer service
  • Electronic health records management
  • Vital signs monitoring
  • Medical office administration
  • Professionalism and work ethic
  • Organizational and time management
  • HIPAA compliance
  • Clinical procedure assistance
  • Inventory management
  • Communication and interpersonal skills
  • First aid and CPR certified
  • Medical equipment operation
  • Insurance verification capabilities
  • Wound care
  • Medication administration support
  • Patient scheduling expertise

Certification

  • Certified Medical Assistant.
  • Phlebotomy.
  • EKG Tech.

Languages

Spanish
Full Professional
English
Professional

References

References available upon request.

Timeline

Clinic Aide

Killeen ISD
01.2018 - Current

Medical Assistant

MedLab LLC
04.2016 - 01.2018

Medical Assistant

Scott And White Clinic
04.2006 - 05.2009

Clerical Assistant

United State Army
09.1999 - 09.2005

Bachelor of Arts - Sociology

Texas A&M Central Texas

Associate of Arts - General Studies

Central Texas College

Vocacional Republica De Costa Rica

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Jeanette Cotto Colon