Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeanette Cross

Los Angeles,CA

Summary

An enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Personable, friendly and solution-oriented management professional with over 10 years of experience in service and support.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Long Term Substitute

TeachStart
02.2024 - Current
  • Assisted struggling students through one-on-one sessions, leading to increased academic success.
  • Maintained open lines of communication with parents regarding student progress and any issues that arose during the school year.
  • Incorporated real-world examples into lessons, making concepts more relatable and easier to understand for students.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Day to Day Substitute

Scoot Education
08.2023 - Current
  • Kept students on-task with positive reinforcement strategies.
  • Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
  • Improved student comprehension by tailoring teaching methods to individual learning styles.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Assistant Manager

Upside Management
09.2012 - 09.2022
  • Developed successful relationships and assisted in resolving resident service requests, concerns and complaint resolution.
  • Collected and processed monthly assessments, rental fees, deposits and payments.
  • Conducted apartment tours for potential investors and answered questions about the property.
  • Inspected properties after move outs occurred to identify deficiencies and schedule repairs, including handling security deposit refunds.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Drafted and monitored monthly delinquency, vacancy, and gross potential rental reports in order to improve operations.
  • Delegated daily tasks to team members to optimize group productivity.

Leasing Agent

Jones and Jones Management Group
09.2010 - 08.2012
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Showed prospects around properties, highlighting features and redirecting concerns to capture interest.
  • Conducted background checks on applicants.
  • Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
  • Managed day-to-day activities involving tenants, subcontractors and property management.

Education

Master of Arts - Education

Alliant International University
San Diego, CA
05.2025

Bachelor of Arts - Interior Design

American Intercontinenal University
Los Angeles
03.2008

Skills

  • Teamwork and Collaboration
  • Assessment Strategies
  • Instructional technology
  • Relationship building and management
  • Positive Reinforcement
  • Student Engagement

Certification

  • Subject Matter Competency (SMC) Assessment Completed
  • C-Best Test Completed
  • CA Commission Certificate of Clearance
  • CA Commission Substitute Permit


Timeline

Long Term Substitute

TeachStart
02.2024 - Current

Day to Day Substitute

Scoot Education
08.2023 - Current

Assistant Manager

Upside Management
09.2012 - 09.2022

Leasing Agent

Jones and Jones Management Group
09.2010 - 08.2012

Master of Arts - Education

Alliant International University

Bachelor of Arts - Interior Design

American Intercontinenal University

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Jeanette Cross