Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jeanette Dominguez

Florence,Kentucky

Summary

Multifaceted with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Overview

9
9
years of professional experience

Work History

Branch Lead

Kable Group
05.2022 - Current
  • Operated and maintained applicant tracking and candidate management systems.
  • Coordinated incoming job requisitions and applications.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Studied job descriptions and qualifications to determine applicant requirements.

Sort Associate

Amazon
09.2018 - 06.2022
  • Kept records current, continuously entering materials movements into the computer system
  • Collaborated positively with peers and other staff members to maintain a friendly, supportive and cooperative work atmosphere
  • Moved large quantities of merchandise using pallet jacks
  • Achieved organizational targets by consistently placing items in correct locations and resolving discrepancies
  • Upheld safety standards by clearing out debris, trash and damaged items
  • Avoided safety hazards by correctly operating company tools and equipment
  • Moved products using conveyor belts and staged items to keep the line moving
  • Met promised delivery times using excellent sorting skills and strong attention to detail.
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.

On-site Support Representative

Surge Staffing
10.2021 - 01.2022
  • Served as an interpreter between client's needs and new hires
  • Coordinated site teamwork, time off and holiday coverage in line with operational demands
  • Enforced compliance with labor, safety and sanitation standards team-wide
  • Worked with client personnel to address team performance issues and implement corrective actions
  • Led regular meetings with team members to outline objectives, share new processes and evaluate progress
  • Onboarded and trained new team members in benchmark performance
  • Verified work performance against client specifications and consistently exceeded expectations
  • Executed site plans in partnership with regular on-site vendors and temporary contractors
  • Improved individual performance through positive reinforcement and appropriate corrective actions.

Pharmacy Technician

GoGoMeds
02.2021 - 09.2021
  • Handled prescription orders for delivery service
  • Reconciled account issues and resolved prescription problems via telephone
  • Researched and resolved dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to verify patient safety and wellness and build customer loyalty
  • Supported pharmacists by measuring, counting and labeling prescriptions.

Customer Service Agent

Lifesafer
02.2020 - 02.2021
  • Schedule appointments for clients and cancel or reschedule if they were unable to make it on time
  • Provide excellent customer service and inform clients on updates about their state's programs
  • Communicate with techs and other departments to resolve customer issues
  • Identified causes of product malfunctions and credited affected customers
  • Follow state regulation and laws to make sure that clients were completing successfully their time on IID devices
  • Updated records with all interactions and customers transactions
  • Met inbound customer needs while maintaining strict performance targets.

Patient Representative

Bluelyte Solutions
01.2018 - 12.2019
  • Help patients with applying for federal and/or state financial help
  • Accommodated callers with language interpretation and call escalation to specific departments
  • Educated customers about balances and delinquency issues with detailed documentation of identified problems
  • Make outbound and take inbound calls whether busy or slow
  • Communicate with Spanish speaking patients and help them with anything they need as a bilingual interpreter
  • Resolved client billing problems, collecting direct payments and setting up payment plans
  • Received payments and post amounts paid to customer accounts
  • Resolved insurance claims through proactive communication and collaboration with company representatives
  • Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims
  • Stepped into different situations to offer translation and interpretation services, quickly getting up to speed and offering professional support to both parties.

Spanish Interpreter

Affordable Language Services
12.2017 - 04.2018
  • Scheduling and organizing client appointments as an independent contractor and to maintain a great work flow
  • Advocated for Spanish-speaking individuals for obtaining needed assistance
  • Interpreting between parties in session without excluding or changing anything stated during session
  • Going to appointments within hospital, clinic, and school settings
  • Arriving with ample time to check in and introduce self to all parties involved
  • Keep up to date on all appointments schedule and making sure to submit correct paperwork
  • Protected rights of individuals by maintaining confidentiality of translated documents.

Customer Service Representative

Cashmax
01.2016 - 11.2017
  • Organize and update customer information on computer and hardcopy
  • Verified, collected and updated information to help obtain complete and accurate loan applications
  • Be knowledgeable of all requirements and products the company had to offer
  • Multitask even in peak hours by making bank and title runs for smooth operation throughout the day
  • Demonstrate genuine hospitality while greeting and establishing rapport with guests
  • Obtained overdue payments, reaching out to delinquent account holders to set up repayment plans
  • Located information or reports needed by underwriters, assisting with approval or denial decisions
  • Balanced till during closing time and made daily bank deposits.

Education

Gateway Community and Technical College
Edgewood, KY

High School Diploma - undefined

Fairfield Senior High School
Fairfield, Ohio
01.2015

Skills

  • Positive attitude
  • Bilingual
  • Quick learner
  • Excellent communication skills
  • Customer Service
  • Computer Skills
  • Task prioritization
  • Coordination
  • Detail Oriented
  • Team Management

Languages

Spanish
Native or Bilingual

Timeline

Branch Lead

Kable Group
05.2022 - Current

On-site Support Representative

Surge Staffing
10.2021 - 01.2022

Pharmacy Technician

GoGoMeds
02.2021 - 09.2021

Customer Service Agent

Lifesafer
02.2020 - 02.2021

Sort Associate

Amazon
09.2018 - 06.2022

Patient Representative

Bluelyte Solutions
01.2018 - 12.2019

Spanish Interpreter

Affordable Language Services
12.2017 - 04.2018

Customer Service Representative

Cashmax
01.2016 - 11.2017

High School Diploma - undefined

Fairfield Senior High School

Gateway Community and Technical College

Similar Profiles

CREATE PROFILE
Jeanette Dominguez