Jeanette Edwards
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Shuttle Driver
Groome Transportaion
Houston, TX
09.2024 - Current
- Ensured timely transportation of passengers to and from designated locations.
- Adhered to safety protocols and regulations during all driving operations.
- Assisted passengers with loading and unloading luggage efficiently.
- Maintained cleanliness and organization of shuttle vehicles daily.
- Communicated effectively with dispatch for route changes or delays.
- Monitored vehicle performance and reported maintenance needs promptly.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
Transit Bus Operator
First Transit/TRANSdev
Houston, TX
12.2022 - 08.2024
- Operated transit buses safely and efficiently within established routes and schedules.
- Communicated effectively with passengers regarding route changes and service disruptions.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Assisted in training new operators on safety protocols and operational procedures.
- Managed fare collection and provided excellent customer service to enhance passenger experience.
- Operated with safety and skill to avoid accidents and delays.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Delivery Associate
Amazon
Houston, TX
07.2022 - 12.2022
- Delivered packages efficiently while ensuring adherence to safety protocols.
- Navigated delivery routes using GPS technology for optimal efficiency.
- Maintained accurate records of deliveries and customer interactions.
- Communicated effectively with customers to enhance service satisfaction.
- Utilized handheld devices for package scanning and route optimization.
- Monitored vehicle maintenance needs to ensure reliability and safety compliance.
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
Shuttle Driver
AFC/ECHO Transportation
Houston, TX
02.2022 - 07.2022
- Provided exceptional customer service while addressing passenger inquiries.
- Adapted to varying schedules and passenger demands seamlessly.
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
Transit Bus Operator
Metro/First Transit
Houston, TX
12.2018 - 11.2021
- Responded promptly to emergencies, ensuring passenger safety and adherence to protocol.
- Documented daily operations, including incidents, maintenance needs, and passenger feedback for review.
- Collaborated with dispatchers to optimize route efficiency and minimize delays during peak hours.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
Kennel Technician
Tomball Pet Resort
Spring, TX
06.2016 - 11.2018
- Supervised daily feeding and care routines for diverse dog breeds.
- Maintained cleanliness and sanitation of kennel facilities to ensure pet safety.
- Developed efficient workflow processes to enhance overall kennel operations.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
Certified Trainer/Cashier
Chic-Fil-A
Houston, TX
08.2014 - 05.2016
- Developed and delivered training programs to enhance employee skills and knowledge.
- Analyzed participant feedback to refine training methodologies and improve learning outcomes.
- Facilitated workshops focusing on team collaboration and effective communication techniques.
- Mentored junior trainers, fostering professional development and promoting best practices in training delivery.
- Collaborated with management to identify training needs aligned with organizational goals.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
Education
High School Diploma -
Galena Park High School
Galena Park, TX06-2014
Skills
- Punctuality
- Efficiency and time management
- Customer-oriented
- Equipment maintenance
- Fluent in english
- Dependable and trustworthy
- Document management
- Teamwork and collaboration
- Preventive Maintenance
- Passenger assistance
- Customer relations skills
- Clean driving record
- Guest relations
- Customer service
- Problem-solving
- Time management
- Dependable and reliable
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
Timeline
Shuttle Driver
Groome Transportaion
09.2024 - Current
Transit Bus Operator
First Transit/TRANSdev
12.2022 - 08.2024
Delivery Associate
Amazon
07.2022 - 12.2022
Shuttle Driver
AFC/ECHO Transportation
02.2022 - 07.2022
Transit Bus Operator
Metro/First Transit
12.2018 - 11.2021
Kennel Technician
Tomball Pet Resort
06.2016 - 11.2018
Certified Trainer/Cashier
Chic-Fil-A
08.2014 - 05.2016
High School Diploma -
Galena Park High School