Jeanette Flores
Brownsville
Summary
With a proven track record at Centene, I excel in case management and critical thinking, enhancing client outcomes through effective care coordination and advocacy. Skilled in documentation and active listening, I consistently achieve positive results, demonstrating a strong ability to multitask and solve complex problems.
Overview
23
23
years of professional experience
Work History
Case Manager
Centene
11.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Secured funding for special projects through grant writing, expanding resources available to clients.
Hospice Registered Nurse Case Manager
Astella Hospice
10.2024 - 11.2024
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
- Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
- Maintained accurate documentation of patient interactions, assessments, interventions, and responses to care.
- Educated patients and families about illness progression, treatment options, and available resources for additional support.
- Ensured timely delivery of medical treatments for optimal symptom management while maintaining a high level of compassion.
- Monitored and evaluated patient progress, adjusting care plans accordingly for best possible outcomes.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Educated family members and caregivers on patient care instructions.
Charge Nurse
Valley Baptist Medical Center
09.2019 - 09.2024
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Supervised and managed daily scheduling, tasking, and administration.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
- Advocated for patient needs, resulting in improved patient outcomes and satisfaction.
- Optimized resource allocation, ensuring all patients received timely and adequate care without overburdening staff.
- Maintained high standards of patient care during high-volume shifts, managing patient assignments to optimize nurse workload.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
Hospice Registered Nurse Case Manager
Greater Valley Hospice
01.2024 - 05.2024
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Collaborated with physicians to optimize medication regimens for symptom control in terminally ill patients.
- Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
- Managed complex caseloads effectively, prioritizing tasks based on patient acuity levels.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless delivery of hospice services.
- Maintained accurate documentation of patient interactions, assessments, interventions, and responses to care.
School Nurse
BISD
10.2017 - 09.2019
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Screened for infectious diseases to help prevent spreading within school community.
- Assessed student health and identified potential health concerns to provide appropriate care.
- Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.
- Oversaw health services for school of Number students and faculty.
- Contributed to a positive school culture by serving as an advocate for student health and wellness, empowering them to make informed decisions about their wellbeing.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
- Facilitated early detection of health issues by conducting routine screenings for vision, hearing, scoliosis, among others.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Evaluated patient histories, complaints, and current symptoms.
Medical Staff Associate
CSL Plasma
04.2016 - 10.2017
- Maintained a clean and safe healthcare environment through diligent adherence to infection control protocols.
- Expedited discharge process by completing necessary documentation clearly and promptly while maintaining compliance regulations.
- Enhanced patient care by maintaining thorough and accurate medical records for all patients.
- Monitored vital signs, collected lab samples, and performed diagnostic tests accurately to support physician diagnoses.
- Collaborated closely with interdisciplinary healthcare teams to develop effective treatment plans for complex cases.
- Streamlined administrative duties by organizing medical files, updating databases, and processing paperwork efficiently.
- Performed comprehensive health assessments to identify individual patient needs and inform treatment plans.
Phlebotomist
Valley Baptist Medical Center
12.2013 - 05.2016
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
Phlebotomist
CSL Plasma
09.2013 - 11.2013
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Used personal protective equipment correctly to protect coworkers and patients.
Phlebotomist
Talecris Plasma Center
05.2009 - 09.2013
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Used personal protective equipment correctly to protect coworkers and patients.
Tax Preparer
HR Block
11.2007 - 05.2010
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Maintained compliance by adhering to current tax laws and regulations.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Laboratory Technician
Dr. Asim Zamir
11.2003 - 05.2009
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
Customer Service Representative
Convergys
01.2002 - 12.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Applied Science - Nursing
Coastal Bend College
Beeville, TX05.2019
Associate Of Arts - Social Work
Texas Southmost College
Brownsville, TX12.2016
Associate General Studies -
Texas Southmost College
Brownsville, TX05.2016
Vocational Nursing - Nursing
Texas Southmost College
Brownsville, TX12.2015
High School Diploma -
Gladys Porter High School
Brownsville, TX05.2000
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Decision-making
- Conflict resolution
- Positive attitude
- Client advocacy
- Care coordination
- Critical thinking
- Documentation proficiency
Timeline
Case Manager
Centene
11.2024 - Current
Hospice Registered Nurse Case Manager
Astella Hospice
10.2024 - 11.2024
Hospice Registered Nurse Case Manager
Greater Valley Hospice
01.2024 - 05.2024
Charge Nurse
Valley Baptist Medical Center
09.2019 - 09.2024
School Nurse
BISD
10.2017 - 09.2019
Medical Staff Associate
CSL Plasma
04.2016 - 10.2017
Phlebotomist
Valley Baptist Medical Center
12.2013 - 05.2016
Phlebotomist
CSL Plasma
09.2013 - 11.2013
Phlebotomist
Talecris Plasma Center
05.2009 - 09.2013
Tax Preparer
HR Block
11.2007 - 05.2010
Laboratory Technician
Dr. Asim Zamir
11.2003 - 05.2009
Customer Service Representative
Convergys
01.2002 - 12.2002
Associate Of Applied Science - Nursing
Coastal Bend College
Associate Of Arts - Social Work
Texas Southmost College
Associate General Studies -
Texas Southmost College
Vocational Nursing - Nursing
Texas Southmost College
High School Diploma -
Gladys Porter High School