Jeanette Flores
San Antonio,TX
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Assistant Manager/Cashier
Wash Tub
San Antonio, TX
08.2008 - 04.2015
- Delivered comprehensive service information to customers, successfully converting first-time visitors into loyal members.
- Supervised daily car wash operations and service standards at Wash Tub
- Scheduled team shifts and coordinated coverage for busy wash periods
- Trained associates on customer greetings, safety rules, and wash procedures
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Academy Sports and Outdoors
Sales/Cashier
San Antonio, TX
10.2008 - 10.2009
- Greeted customers, assessed their needs and provided appropriate services.
- Delivered service support following employer standards and customer request procedures.
- Processed payments for products and services rendered.
Customer Service Representative
Wood’s Boots
Odessa, Tx
01.2005 - 09.2005
- Assisted Wood's Boots customers with boot sizing, fit, and product selection.
- Answered customer inquiries and provided accurate information regarding products and services.
- Explained leather care, boot maintenance, and product features to customers.
- Supported Wood's Boots guests with courteous, professional service across all touchpoints.
- Processed sales transactions using point-of-sale system and register procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
Education
Odessa High School
Odessa, TxSome College (No Degree) - Architecture
The University of Texas At San Antonio
San Antonio, TXSome College (No Degree) - Architecture
Odessa College
Odessa, TXSkills
- Point-of-sale systems
- Cash handling
- Upselling techniques
- Shift scheduling
- Team leadership
- Customer service excellence
- Bilingual in Spanish/English
- Adaptability
- POS systems
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Academy Sports and Outdoors
Sales/Cashier
10.2008 - 10.2009
Assistant Manager/Cashier
Wash Tub
08.2008 - 04.2015
Customer Service Representative
Wood’s Boots
01.2005 - 09.2005
Odessa High School
Some College (No Degree) - Architecture
The University of Texas At San Antonio
Some College (No Degree) - Architecture
Odessa College