Jeanette Galceran
Portland,OR
Summary
As you are aware, I currently work for First Image as a clinic manager. I have worked in this capacity for eight years as we have traversed many changes. I have cultivated multiple teams and have adapted to new ideas and procedures. I am a dynamic leader with a proven track record at First-Image, as my team and patients give positive feedback about their experiences in the clinic. I have maintained a budget, run reports and analyzed statistics during my tenure. I am used to challenging environments and am excited about the opportunity to take the next career step with First Image as the Program Director.
Overview
37
37
years of professional experience
Work History
Clinic Manager
First-Image
07.2016 - Current
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created a cohesive team who developed and used their strengths to serve patients with excellence.
- Ensured adequate coverage for the clinic each day, as well as allowed for times of rest and recovery.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
Volunteer Coordinator
Bakersfield Pregnancy Center
05.2014 - 07.2016
- Recruited and trained new volunteers to become peer counselors with potentially pregnant clients.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Coordinated and implemented special events for volunteer service appreciation.
- Provided ongoing support to volunteers through monthly in-service meetings which involved training and education from our community referrals.
- Partnered with churches and friends in fund raising efforts to provide ongoing funds for the Center.
- Encouraged and motivated an average of 60 volunteers weekly.
Owner
Mossmans' Coffee Shops and Catering Co.
09.1987 - 09.2014
- Ran the front desk, seating patrons, taking cash, managing to-go business.
- Managed employees, facilitated routine training and maintained the schedule.
- Ran catering events
- Supported managers and co-owner
Education
Master of Arts - Biblical Counseling
Summit Bible College
Bakersfield, CA05.2014
Bachelor of Arts - Psychology And Religion, Emphasis in Bible
Azusa Pacific University
Azusa, CA05.1981
Skills
- Team Building
- HIPAA Compliance
- Employee Training
- Clinical management
- Problem Solving
- Decision Making
- Strategic Planning
- Customer Service
Timeline
Clinic Manager
First-Image
07.2016 - Current
Volunteer Coordinator
Bakersfield Pregnancy Center
05.2014 - 07.2016
Owner
Mossmans' Coffee Shops and Catering Co.
09.1987 - 09.2014
Master of Arts - Biblical Counseling
Summit Bible College
Bachelor of Arts - Psychology And Religion, Emphasis in Bible
Azusa Pacific University