Jeanette Gandara
Dallas,US
Summary
Patient service specialist Patient service specialist with 5 years of experience in healthcare administration, adept at managing patient appointments, verifying insurance details, and enhancing service efficiency. Skilled in using Epic, bilingual communication, and proficient in Microsoft Outlook, demonstrating strong customer service and administrative abilities. Committed to optimizing patient interactions and streamlining front desk operations for improved patient satisfaction.
Overview
6
6
years of professional experience
Work History
Front Office Receptionist
H and F Construction
Mesquite, TX
10.2018 - 04.2019
- Scheduled appointments for clients and recorded all client data into the system.
- Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
- Greeted customers and visitors in a professional manner.
- Entered new client data into database systems accurately.
- Verified accuracy of billing statements prior to sending them out to customers.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
Administrative Assistant
Grove staffing
Garland, US
05.2019 - 10.2019
- Schedule patient appointments, optimizing daily schedules and reducing wait times.
- Gathered personal file data effectively
- Ordered office supplies and organized office space.
- Assisted with meeting fax box needs.
- Provided exceptional customer service by handling inbound calls proficiently
- Enhanced client greetings to ensure a higher level of customer satisfaction.
- Developed and maintained filing systems for confidential documents and records.
Patient Service Specialist
Baylor Scott and White Clinic
Dallas, US
11.2019 - Current
- Assist with co-pay collections, ensuring accurate financial transactions and patient satisfaction.
- Handled incoming calls effectively and efficiently.
- Assisted in handling insurance referrals.
- Coordinated patient appointment schedules as well as catered to various other requirements.
- Efficiently greeted and processed patients during check-in and check-out operations.
- Responsible for managing fax box, coordinating office supply procurement, and maintaining organization.
Education
High School Diploma -
Mesquite Academy
mesquite, TX05.2018
Skills
- Epic
- Experienced
- Bilingual
- Proficient on Microsoft Outlook
- Ability to manage multiple tasks
- Excellent customer service skills
- Strong communication and administrative skills
- Patient Registration
- Referral Coordination
Experience
5 years
Timeline
Patient Service Specialist
Baylor Scott and White Clinic
11.2019 - Current
Administrative Assistant
Grove staffing
05.2019 - 10.2019
Front Office Receptionist
H and F Construction
10.2018 - 04.2019
High School Diploma -
Mesquite Academy