Jeanette Gonzales Zamora

Greeted customers warmly, creating a hospitable environment during visits.

• Resolved problems and complaints efficiently, adhering to restaurant protocols.
• Answered customer inquiries and delivered orders promptly and accurately.
• Maintained cleanliness while following state regulations and company policies.
• Fulfilled various front-of-house positions, including window service, bagging, and order taking.
• Managed drive-thru operations, ensuring timely service and accurate cash handling.
• Oversaw dining room operations to enhance customer experience.
• Streamlined beverage service to improve efficiency during peak hours.

Managed multiple stations and associates during shifts to ensure operational efficiency.

• Delegated duties and assigned workstations along with final tasks.
• Mentored new and existing associates to enhance team performance.
• Executed food safety regulations, policies, and procedures diligently.
• Issued written disciplinary forms as necessary to maintain standards.
• Ordered fresh bread daily to meet café demands.
• Supported general manager in overseeing floor operations, inventory management, and register counts.

• Ensured children's safety through vigilant observation and guidance.
• Followed program policies and school procedures to maintain compliance.
• Assisted students with homework while planning grade-level extracurricular activities.
• Implemented various activities, including arts and crafts, STEM projects, and physical exercise.
• Created and issued disciplinary reports with clear explanations.
• Greeted parents, providing updates on students' progress in the program.

Monitored and reviewed participants' case files for accuracy and compliance.

• Conducted pre-audits to ensure files met audit readiness standards.
• Reviewed case manager notes to log participant progress and incentives accurately.
• Organized participant files, scheduled appointments, and tracked overall progress.

• Facilitated communication and collaboration among payroll, finance, recycling, operations, and case management departments.
• Assisted in creating and verifying documents while ensuring data accuracy for supportive service records.
• Performed general administrative duties, including filing, call routing, client support, and appointment scheduling.
• Maintained high standards of professional customer service throughout all interactions.