Jeanette Grant
Mental Health Counselor
Fayetteville,NC
Summary
Dedicated professional with strong background in providing evidence-based counseling services to individuals. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients. Insightful Counselor familiar with different types of treatment protocols. Adept at responding to emergency situations calmly and respectfully. Passionate about patient support and resource advocacy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level counselor position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Compassionate about being a Call center Counselor with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating safe, supportive environment for all participants.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Online Teacher
ABC Tutoring And Educational
Atlanta, GA
01.2016 - 12.2017
- Contributed to school-wide initiatives aimed at increasing overall student achievement levels through participation in committee meetings and professional development workshops focused on enhancing online teaching strategies.
- Implemented innovative strategies for assessing students'' progress, resulting in improved academic performance across the board.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Utilized various online platforms for efficient lesson delivery, creating engaging virtual classroom environments that accommodated diverse learning styles.
- Provided constructive feedback on assignments, enabling students to grow in their critical thinking skills and achieve higher levels of comprehension.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Adapted quickly to unexpected changes in technology or scheduling while maintaining high-quality instruction for all students involved.
- Graded assignments and attributed letter grades to students for performance on assignments of varying complexity and difficulty.
Mental Health Technician
Good Hope Hospital
Erwin
01.2013 - 01.2015
- Coordinating mental health care services
- Assisting in patient assessment
- Monitoring and documenting care, escorting patients and identifying the personal needs of patients
- Admit and discharge patients
- Monitor vital signs, such as heart rate and blood pressure
- Observe patient behaviors, record their conditions and lead them in their therapeutic and recreational activities
- Consult with doctors and other mental health professionals, often as part of a team that includes social workers and therapists.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Administrative Assistant
M&G Trucking
Magnolia
01.2010 - 01.2012
- Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures
- Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes
- Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities
- Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
- Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Provides information by answering questions and requests
- Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Completes operational requirements by scheduling and assigning administrative projects; expediting work results
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contributes to team effort by accomplishing related results as needed.
Certified Nurse Assistant
Healthcare Connection
Roseboro
01.2005 - 01.2009
- Administer Medication and checked Blood pressure and Temperature
- Ensure that all employees reported to work in a timely fashion
- Scheduling the employees work load for the day
- Coordinated the patient daily care and activities
- Enforce federal, state, and local laws regulations on within the facility
- In charge of patient daily intake of food and fluids
- Clean and sterilizes patient rooms.
Education
Bachelor of Science in Business Administration/Healthcare Management - Healthcare And Business
Mount Olive University
Mount Olive, NC 01.2009 - 12.2012
Skills
Able to work independently and efficiently to meet deadlinesSelf-motivated, detail-oriented and organizedExperience with Microsoft Word and Excel SpreadsheetProficient in Internet related applications such as E-Mail clients, and Web BrowsersExcellent communication (oral and written), interpersonal, organizational, and presentation skillsTyping proficiency: 40 wpmExperience with management, organizational skills, interpersonal skills, and supervising activitiesProvide client support to employees via E-Mail, phone and other electronic mediumSchedules routes and loads for incoming and outgoing drivesProvide training to drives in the use of system and applications as related to InternetObtain general understanding of OS and application operations related to company offered servicesData processing in load balancing systemPerform light lifting 25lbs
Data-driven decision-making
Learning Management Systems
Data-driven decision-making
Blended Learning Strategies
Strong Presentation
Engaging Lesson Planning
Online assessment design
Interactive Content Creation
Cross-cultural understanding
Effective Time Management
Student Motivation Techniques
Adaptive Teaching Methods
Collaborative learning
Positive Reinforcement
Decision-Making
Goal Setting
Social Development
Multitasking Abilities
Time management abilities
Excellent Communication
Active Listening
Problem-Solving
Analytical Thinking
Self Motivation
Interpersonal Communication
Continuous Improvement
Special Education
Attention to Detail
Problem-solving abilities
Timeline
Online Teacher
ABC Tutoring And Educational
01.2016 - 12.2017
Mental Health Technician
Good Hope Hospital
01.2013 - 01.2015
Administrative Assistant
M&G Trucking
01.2010 - 01.2012
Bachelor of Science in Business Administration/Healthcare Management - Healthcare And Business
Mount Olive University
01.2009 - 12.2012
Certified Nurse Assistant
Healthcare Connection
01.2005 - 01.2009