Jeanette Grimes
Lansing,MI
Summary
Detail oriented and highly reliable professional with strong experience in customer service, problem resolution, and handling high-pressure situations with calm, sound judgment. Skilled in assessing customer needs, gathering accurate information, and communicating clearly and professionally. Known for efficient multitasking, strong documentation skills, and maintaining organization in fast-paced environments. Brings a service oriented mindset, excellent decision making abilities, and a commitment to representing the company with integrity while helping customers navigate stressful property loss situations.
Overview
4
4
years of professional experience
Work History
Bartender
Olive Garden
08.2025 - Current
- Prepared a wide range of cocktails and beverages in accordance with standard recipes and individual customer preferences.
- Maintained a clean, organized, and fully stocked bar area to ensure a welcoming and efficient service environment.
- Provided knowledgeable recommendations on drink pairings and menu items to elevate the guest dining experience.
- Engaged with guests to deliver friendly, personalized service that contributed to repeat business and positive feedback.
- Monitored alcohol consumption and adhered to responsible service guidelines and state regulations.
- Collaborated closely with kitchen and service staff to coordinate timely delivery of food and beverage orders during peak hours.
- Operated POS systems to accurately enter orders, process payments, and manage cash transactions.
- Efficiently served high guest volumes during special events, busy nights, and weekend shifts while maintaining service quality.
Host
Olive Garden
08.2025 - Current
- Warmly welcomed guests and managed seating assignments to optimize flow and reduce wait times.
- Coordinated closely with servers and kitchen staff to support efficient, timely service during peak hours.
- Maintained a clean, organized reception and dining entry area to enhance the overall guest experience.
- Monitored guest preferences, special requests, and large-party needs to ensure satisfaction.
- Assisted in training new hosts on procedures, customer service standards, and floor operations.
- Collaborated with team members to promote smooth communication and a positive work environment.
- Resolved guest issues promptly and handled high pressure or unexpected situations with professionalism and composure.
Server
Olive Garden
09.2024 - Current
- Delivered exceptional customer service in a fast-paced, team-oriented environment.
- Managed high-volume table sections with accuracy and efficiency.
- Recommended menu items and upsold beverages/appetizers to enhance guest satisfaction and drive sales.
- Coordinated with kitchen and management to handle special requests and resolve concerns.
- Ensured timely and accurate delivery of food and beverages.
- Maintained a clean, organized dining area and proactively addressed guest needs.
- Processed payments accurately and handled cash responsibly.
- Adapted to high-pressure situations while maintaining professionalism and strong communication.
Team Member
Iscream
05.2024 - 08.2025
- Provided exceptional customer service by greeting guests, assisting with flavor selections, and ensuring a positive experience.
- Operated the cash register and processed cash and credit transactions accurately and efficiently.
- Prepared and served ice cream products according to standard recipes, maintaining consistent quality and presentation.
- Maintained clean, organized serving areas and equipment in compliance with health and safety guidelines.
- Collaborated with coworkers to serve high customer volumes during peak hours while maintaining fast, friendly service.
- Promoted new flavors and seasonal offerings to enhance customer satisfaction and drive sales.
- Resolved customer inquiries and concerns promptly with professionalism and care.
Barista
Biggby
05.2022 - 07.2024
- Prepared a wide variety of coffee and specialty beverages according to standard recipes and customer preferences.
- Engaged with customers to provide personalized, friendly service and enhance their overall experience.
- Accurately processed cash and credit transactions using the POS system.
- Maintained clean, organized, and well-stocked barista stations to support efficient operations.
- Followed health and safety protocols to ensure a clean and safe work environment.
- Recommended drink options and flavor pairings to customers to improve satisfaction and drive sales.
- Adapted to fast-paced, high volume periods while maintaining quality and a positive, approachable demeanor
Waiter's assistant
Relli's Italian Restaurant
08.2021 - 11.2021
- Kept server stations clean, organized, and fully stocked to support efficient table service.
- Supported waitstaff by delivering food and beverages promptly and assisting with order accuracy.
- Provided timely table check-ins and answered questions about menu items to enhance guest satisfaction.
- Assisted in setting up dining areas, ensuring a welcoming and organized environment for guests.
- Prepared and replenished beverage stations to maintain quick service during busy shifts.
- Collaborated with team members to ensure smooth operations and consistent service quality.
Education
Associate of General Studies -
Lansing Community College
Lansing, MI11-2026
High School -
DeWitt High School
Dewitt, MI05-2024
Skills
- Exceptional customer service skills with a service-oriented mindset
- Clear and effective verbal communication
- Skilled at handling difficult customers with patience and professionalism
- Strong memory retention for customer preferences and operational details
- Outgoing, friendly, and approachable personality
- Assisted with planning, organizing, and executing events smoothly
- Provided on-site support to ensure seamless event operations
- Maintained a professional appearance and demeanor during high-visibility functions
- Experienced in upselling menu items and recommending products to enhance customer experience
- Strong salesmanship and ability to meet or exceed revenue goals
- Knowledge of basic accounting and inventory tracking
- Knowledgeable in food preparation, dietary accommodations, and food safety guidelines
- Familiar with menu offerings and able to provide accurate guest recommendations
- Maintained sanitation standards and ensured clean, organized workspaces
- Accurate cash handling and credit card transaction processing
- Experienced with POS systems and maintaining secure register operations
- Strong team player with a collaborative attitude
- Assisted with team training and development
- Highly reliable with consistent follow-through and professional judgment
- Excellent multitasking abilities in fast-paced environments
- Strong time management skills with the ability to prioritize tasks effectively
- Detail-oriented, dependable, and committed to operational efficiency
- Experienced in resolving customer issues promptly and effectively
- Strong complex problem-solving skills and sound judgment under pressure
Timeline
Bartender
Olive Garden
08.2025 - Current
Host
Olive Garden
08.2025 - Current
Server
Olive Garden
09.2024 - Current
Team Member
Iscream
05.2024 - 08.2025
Barista
Biggby
05.2022 - 07.2024
Waiter's assistant
Relli's Italian Restaurant
08.2021 - 11.2021
Associate of General Studies -
Lansing Community College
High School -
DeWitt High School