Jeanette Groleau
Milford,MI
Summary
Adept at kitchen management and team leadership, I elevated culinary standards at Continental Services by mentoring staff and refining recipes, enhancing both efficiency and customer satisfaction. My expertise in cooking techniques and problem-solving significantly improved service delivery, contributing to a notable increase in positive customer feedback. Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Culinary Lead
Continental Services
10.2022 - Current
- Anticipated and solved problems by taking decisive action.
- Mentored junior staff members, providing ongoing training and guidance to improve their culinary skills and knowledge.
- Cultivated a culture of continuous learning within the kitchen staff by providing regular opportunities for professional development and skill enhancement.
- Refined existing recipes while preserving traditional techniques, resulting in elevated taste profiles without compromising authenticity.
- Maintained strict adherence to local health codes and regulations, ensuring the safety of both customers and staff members through diligent oversight of food preparation processes.
- Communicated verbally and worked cooperatively with employees and customers.
- Maintained proper storage, prep and service procedures and maintained equipment and workspaces to drive sanitary conditions.
- Played an integral role in catering high-profile events, ensuring timely preparation and presentation of dishes while adhering to client specifications.
- Assisted in the design of kitchen layout upgrades for improved workflow efficiency and optimal equipment placement.
- Established day's priorities and delegated tasks, taking into account daily events, business levels and forecasts.
- Followed company, safety, security policies, and procedures.
- Maintained safety and cleanliness of culinary team and work area as directed by governing regulations.
- Supported team to reach common goals.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Served consistent portions following recipes and control standards.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Restaurant Manager
Hungry Howies Pizza & Subs
05.2019 - 11.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant Manager
Burger Joint
11.2020 - 10.2022
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
Education
Rochester High School
Rochester, MI05.2005
Skills
- Cooking techniques
- Ingredient Knowledge
- Sanitation Practices
- Food presentation
- Kitchen Management
- Grilling expertise
- Sauce preparation
- Recipe creation
- Cooking methods
- Food Preparation
- Customer Service
- Problem-Solving
- Reliability
- Team Leadership
- Relationship Building
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Culinary Lead
Continental Services
10.2022 - Current
Restaurant Manager
Burger Joint
11.2020 - 10.2022
Restaurant Manager
Hungry Howies Pizza & Subs
05.2019 - 11.2022
Rochester High School
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