JEANETTE GUILLEN
Homeland,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Service Writer
NFI Industries
01.2023 - Current
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
Counter Sales Representative
NAPA Auto Parts - Genuine Parts
02.2022 - 01.2023
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Service Writer
Pulido's Wheels & Tires
04.2021 - 02.2022
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into Mitchell 1 database to track job status.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
Commercial Sales Assistant
AutoZone
04.2017 - 02.2020
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
Parts Sales Manager
AutoZone
11.2014 - 04.2017
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Library Clerk
Cesar Chavez Public Library
08.2008 - 03.2012
- Enforced university and housing policies and procedures.
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
Education
Certified Certificate - Early Childhood Education
Riverside City College
Riverside, CA04.2010
High School Diploma -
Perris High School
Perris, CA06.2008
Skills
- Customer Inquiries
- Sales and Promotions
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Merchandising and Display
- Computer Proficiency and Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Service Writer
NFI Industries
01.2023 - Current
Counter Sales Representative
NAPA Auto Parts - Genuine Parts
02.2022 - 01.2023
Service Writer
Pulido's Wheels & Tires
04.2021 - 02.2022
Commercial Sales Assistant
AutoZone
04.2017 - 02.2020
Parts Sales Manager
AutoZone
11.2014 - 04.2017
Library Clerk
Cesar Chavez Public Library
08.2008 - 03.2012
Certified Certificate - Early Childhood Education
Riverside City College
High School Diploma -
Perris High School